Very poor VoIP being sold by IDNet

IDNet is selling UBOSS for home use. It uses +44, i.e. mobile phone numbering in calls. From what others have found, Sky VoIP for example, is not using+44 for example, what UBOSS is a commercial firm product. Commercial firms can install a phone call receiver device that will strip out +44 before forwarding it to users. To have two firms tell me, BT and Gigaset that there phones DO NOT use +44 is an indication what IDNet is selling is totally unsuitable for domestic users. A very large % of land line users are in our age range, we are 80's, and use call blocking for very good reason. Just look at the phones bosting of how well and easily they do this. UBOSS strips away that use, as it does the ability to see who is calling. Has anyone at IDNet tried watching the numbers wizing round due to the extra length added by +44?

They are selling totally unsuitable products for domestic use, UBOSS, routers and VoIP boxes which do not convert the numbers used by UBOSS into suitable domestic ones. They must have known this from the start when selling kit for domestic use. As a last resort they try blaming the customer for not having what would appears a non existent device to convert +44 into domestic numbers or for not having again a non-existent device that will allow adding +44 to all the number's held on the phone.

To me all this is a great shame, IDNet was a good very reliable if expensive ISP. There VoIP product for home use is appallingly bad for that use and any one looking at it should have seen that at the start.

Edited by john7 (Tue 08-Oct-24 16:35:10)

You have posted elsewhere on these forums about your problem. I am posting for the benefit of anyone who might want to jump in on this. Have a look at OP's other posts.

The signalling is most likely all happening using E.164 formatted numbers, whatever device you are using as an ATA is responsible for generating the caller ID signalling for your analogue telephone. If you need +44 converting to 0 then that device should be the one rewriting the caller ID.

which would be the tplink that John's using. Yes Idnet sold this to him.

Twice now on TBB and also on Idnetters forum too.

For many many years (at least 2 decades) I have worked for global companies whose telephone switch always presented inbound UK numbers with +44 prefix, but accepted either +44 or the 0 when dialing.
The inbound CLI can be mapped to a locale (country) usually in the setup of the ATA or Switch under the VoIP account. As long as that is set correctly it should automatically change the international code to the local code.

By the way +44 is the UK universal prefix for all numbers -not just for mobile phones

Edited by wiggsc00 (Tue 08-Oct-24 20:05:47)

Yes posted here as it was VoIP problem before now I am convinced its a poor product/s they are selling and not supporting so was warning anyone looking at the IDNET section.

Thanks,should this as Taras says be the router IDNet sold us?

Thanks, does this mean the set up of UBOSS (for domestic users at least) should be converting the international to local code. If this is completely not what they do I have been told all there calls use the international codes.

As an update after dealing with bereavement we will be moving VoIP. I contacted some VoIP providers and most replied confirming they do not use +44 for domestic customers. They are freeola, Virtual Landline, Phonely and Voipfone. Some were very helpful expressing surprise a VoIP service for home use used +44. So its well worth looking at other suppliers other than UBOSS who use +44 with all the likely problems with most domestic phone equipment when using contacts and blocking. Most of them have products in the same or lower price ranges as sold by IDNet

Edited by john7 (Wed 23-Oct-24 10:17:44)