Anyone else seeing issues tonight?

I'm having sporadic issues connecting to various sites including the BBC news site. I've rebooted my router but it still seems to be a bit unreliable.

Update: TheRegister also appears to be affected.

Other sites seem fine.

Edited by Andrue (Sat 19-Oct-24 18:37:41)

There was some maintenance work at a datacentre this afternoon:

In reference to www.idnet.com/network-status.php:

Our engineers will be carrying out essential network maintenance in one of our datacentres on Saturday 19th October 2024. Works are expected to start at 2pm and complete at 6pm.

The work is not expected to impact any customer internet connections throughout the 4 hour works window, however, there is likely to be a period of inability to access email and anticipate this should be no longer than 1hour within the maintenance window.

As ever, support will be available throughout. Apologies for any inconvenience these works may cause.

I only noticed that the main website couldn't be reached and lost email for twenty minutes or so, so your issue may be something else.

Edited by billford (Sat 19-Oct-24 19:41:04)

In reply to a post by billford:

There was some maintenance work at a datacentre this afternoon:

In reference to www.idnet.com/network-status.php:

Our engineers will be carrying out essential network maintenance in one of our datacentres on Saturday 19th October 2024. Works are expected to start at 2pm and complete at 6pm.

The work is not expected to impact any customer internet connections throughout the 4 hour works window, however, there is likely to be a period of inability to access email and anticipate this should be no longer than 1hour within the maintenance window.

As ever, support will be available throughout. Apologies for any inconvenience these works may cause.

I only noticed that the main website couldn't be reached and lost email for twenty minutes or so, so your issue may be something else.

Interesting. There seems to be no problem now so might (might not) have been related.

I knew there was maintenance taking place as i check the idnet status page https://www.idnet.com/network-status.php from time to time... all fine for me

Edited by beefcakechipz (Sun 20-Oct-24 02:11:08)

In reply to a post by beefcakechipz:

I knew there was maintenance taking place as i check the idnet status page https://www.idnet.com/network-status.php from time to time... all fine for me

I use the RSS feeds that IDNet provide and got a notification back on the 15th. Much more convenient

Don't know whether it is connected to the maintenance but I am now having trouble reaching some IPv6 sites (some are working OK). The IDNet speed test is only running the IPv4 test then stopping rather than moving on to run the IPv6 test.

In reply to a post by GonePostal:

Don't know whether it is connected to the maintenance but I am now having trouble reaching some IPv6 sites (some are working OK).

I've found a couple of IPv6 only sites that I can't reach (the last 2 listed here), but all the dual stack sites I routinely use are picking up IPv6.

In reply to a post by GonePostal:

The IDNet speed test is only running the IPv4 test then stopping rather than moving on to run the IPv6 test.

Same here, but I've never used it before so don't know if it ever did. Ditto the Ookla test. I notice that my connection to idnet.com is IPv4 which might explain it...the tbb test is fine.

I'll give it a day or two (after all, the work was done on the weekend ) then maybe drop a line to support.

For me it's always gone straight to the IPv6 page and run the results as IPv6. It's doing that now. Since I last posted all seems to be working normally for me.

Hmmm... maybe there's a Mac quirk, it's the same on both Chrome and Safari. Not convenient atm, I'll investigate a bit further when I've got a bit more time.

I don't understand this... all seems to be working fine except that I can't connect to idnet.com over IPv6.

I tried a ping6 to it and got "nodename nor servname provided, or not known”

But I'm not sure I've ever done that before (never needed to), nor do I recall ever checking which protocol I connected with, so there's an unknown in the system

The router is set to get its DNS from the ISP, the iMac uses the router. Rebooting both the router and the iMac makes no difference, nor does changing the DNS to 8.8.8.8 (which I think I did correctly, DNS isn't my strong point )

Any suggestions?

In reply to a post by billford:

I don't understand this... all seems to be working fine except that I can't connect to idnet.com over IPv6.

I tried a ping6 to it and got "nodename nor servname provided, or not known”

But I'm not sure I've ever done that before (never needed to), nor do I recall ever checking which protocol I connected with, so there's an unknown in the system

The router is set to get its DNS from the ISP, the iMac uses the router. Rebooting both the router and the iMac makes no difference, nor does changing the DNS to 8.8.8.8 (which I think I did correctly, DNS isn't my strong point )

Any suggestions?

I'm seeing the same thing but my laptop is falling back to IPv4 so it doesn't matter. I've just checked my own domain and it can be pinged from an external tool (both IPv4 and 6) so that looks fine. Did IDNet.com originally have an IPv6 address? It looks to me like they just don't at the moment.

Edited by Andrue (Mon 21-Oct-24 08:43:26)

It wasn't a problem for me, mine just used IPv4 instead. It just didn't "feel" right... and anyway, it seems OK this morning. IDNet main site is now IPv6 and the speedtest runs both protocols successfully.

A ping6 still fails with the same message, but it's quite possible that it always did. Zero issue.

Did IDNet.com originally have an IPv6 address? It looks to me like they just don't at the moment.

Agree with that, it's what I'd expect if an AAAA record went missing during maintenance... hardly seems likely though.

I never checked before the recent goings-on but this morning the main IDNet site is opening using IPv6 while the customer portal is only seeing IPv4.

https://ipv6-test.com/ is saying that IPv6 is not supported on my connection but http://v6.testmyipv6.com/ says I am connecting by IPv6.

All very strange.

In reply to a post by GonePostal:

I never checked before the recent goings-on but this morning the main IDNet site is opening using IPv6 while the customer portal is only seeing IPv4.

I hadn't tried the portal, but I get the same. However, looking at my login history, I think it always has been. Just as the customer forum has- it's not too unusual for "sub-sites" of IPv6-capable sites to be IPv4 only. Presumably they're on different servers.

In reply to a post by GonePostal:

https://ipv6-test.com/ is saying that IPv6 is not supported on my connection but http://v6.testmyipv6.com/ says I am connecting by IPv6.

ipv6-test shows OK on mine... so yes, that's a bit strange. But it sometimes happens here on tbb, especially after a disconnect/reconnect for any reason- the speedtest and What's my IP won't show my IPv6 address, but I connect to the forums and the main site using it and the BQM shows no issues! The system sometimes seems to take a while to sort itself out for some reason, but I've no idea which bit of it!


eta- To me, the most likely culprits seem to be a cache issue somewhere or maybe DNS propagation, but my understanding of IPv6 is minimal at best (it makes my brain hurt ) so it's quite likely to be something else entirely...

Edited by billford (Mon 21-Oct-24 10:52:53)