How are IDNet getting information about my LAN

While still investigating the dropouts I've discovered that IDNet's portal contains information about my LAN including host MAC addresses, IP numbers and wifi signal strength. This doesn't bother me, but it does intrigue me because my router has remote management disabled.

How is IDNet getting that information?

What router are you using? Theirs or your own?

I actually find this unacceptable. My LAN is mine and not for any ISP to go poking around in. And if this becomes common practice, no doubt we will hear about it in the next year or so opening up security exploits.

I've never seen this, I'm using my own hardware however.
I don't think I've even seen a section for this on my IDNET portal.

I just had a nosey around my Zen supplied Fritz!Box 7530 AX router and found some settings around ISP access and forced updates. Maybe the OP has settings like this on his router that he can turn off. Needless to say I've disabled them on mine now I know about them, The automatic updates was a bugbear of mine. I would rather just be notified and update my router in my own time.

Permit automatic updates
When this setting is selected, the internet provider can update the FRITZ!OS of this device as needed in order to improve the services offered.

Permit connection to your internet provider over USP (TR-369)
USP (TR-369) serve to efficient communication of your FRITZ!Box with service providers, for example for direct transmission of detailed measurement values and device, network, and Wi-Fi settings.

In reply to a post by DFScale:

What router are you using? Theirs or your own?

I actually find this unacceptable. My LAN is mine and not for any ISP to go poking around in. And if this becomes common practice, no doubt we will hear about it in the next year or so opening up security exploits.

It's a router they supplied. A TP-LINK vx230v.

Permit connection to your internet provider over USP (TR-369)
USP (TR-369) serve to efficient communication of your FRITZ!Box with service providers, for example for direct transmission of detailed measurement values and device, network, and Wi-Fi settings.

Nothing like that in the router settings. I'll dig around tomorrow on the web and see if it's something that can only be controlled through CLI.

Update: Apparently the standard router has settings for SNMP. There's no such settings page on the router as supplied by IDNet :-/

I've not found anything on the CLI yet.

Edited by Andrue (Thu 28-Aug-25 21:58:50)

For your amusement,

Edit: Lol, just realised that support email address is wrong. They prefer [email protected] elsewhere and it seems from my recent experience that [email protected] isn't redirecting or is not being monitored.

Edited by Andrue (Thu 28-Aug-25 21:35:55)

It's a remote management feature, from the spec sheet:

Remote Management: TAUC (TP-Link Aginet Unified Cloud, based on TR-369), and TR-069, TR-098, TR-181, TR-111, TR-143 protocols are supported.

This is correct, I remember seeing this on their site but it’s buried at the bottom
https://www.idnet.com/professional-full-fibre.php
If your downstream throughput speed (measured to your router) is lower than the specified minimum speed for 3 consecutive days (tested via our background TR143 speed tests (TP-Link)
They link to here: https://www.axiros.com/knowledge-base/tr-143

So it seems their routers are configured for background monitoring and diagnostics to expedite the process of determining whether the customer’s equipment is at fault or their network’s.
TP-Link’s site says you can disable it from System Tools - Administration, but I don’t know if that will apply to managed/Aginet routers.
https://www.tp-link.com/us/support/faq/1553/

In reply to a post by derbynet:

This is correct, I remember seeing this on their site but it’s buried at the bottom
https://www.idnet.com/professional-full-fibre.php
If your downstream throughput speed (measured to your router) is lower than the specified minimum speed for 3 consecutive days (tested via our background TR143 speed tests (TP-Link)
They link to here: https://www.axiros.com/knowledge-base/tr-143

I wonder if that's what is causing the speed drop? The portal does claim that my speed is too low (which it isn't)

Update: I just went onto the portal and it's no longer showing the LAN information. In addition this morning's 8am glitch has not occurred. I think they've been monitoring my connection performance. Time will tell, though if the glitches reappear.

Edited by Andrue (Fri 29-Aug-25 09:07:45)