Problem with Password

Someone I know who could best be described as technologically severely retarded bought himself a MacBook when visiting Singapore a good while back . The OS was installed on it then , whilst in Singapore .

Now he has a problem and we need urgent help with his password.

He has just been given his very first printer [ this is after a year +/- without one !!] and he can't install it - for why ??

he has no idea what his overall/universal password is

Now can anyone suggest how we can reset his password for him - bearing in mind it's all going to have to be done by e-mail to him .

Once we have sorted out that then we will see what can be done to err ummm educate him a wee bittie

http://support.apple.com/kb/HT1274

Hopefully he has the installation CD...

If he boots from it, there should be a "Reset Admin Password" option available. I think it's on the Disk Utilities menu, but not at home atm so can't check.

hth.

Guys you are wonderful - but then we all know that.

Now we have the next problem that unless anyone lives in Dublin ,and would volunteer a wee bit of help , is going to be equally tricky

We now need to find someone there to go and physically do the job

AND having done that [ install the printer for him ] go and update his MacBook as I'll guarantee , that since he got it it's never been updated

Hmm, a weekend in Dublin (with partner, of course).... who's paying?

Alternatively, there's an Apple store in Dublin- http://store.apple.com/ie

Not sure where it is though.

One in Belfast http://www.apple.com/uk/retail/victoriasquare/

None in Dublin yet but its coming http://www.siliconrepublic.com/news/article/13191/di...

Edited by defcom (Sat 29-Aug-09 18:22:14)

Not now there ain't that dated back to Compuserve days

It was in Kildare Street

No chance of getting him to Belfast sadly

It's all going to have to be done by e-mail to a third party

Oh well - glad it's not me doing it

Thanks guys - at least we can get started on this .

In reply to a post by goldenoldie:

Oh well - glad it's not me doing it

No chance of him shipping it over to you? Might be a lot less aggro (and possibly quicker) than trying to do it remotely

I thought of suggesting he sets up a remote login for you, but then remembered your comment about his technical expertise

I'm having nowt to do with it - no-one's going to get a chance to blame me for anything .

Nah we will send over the instructions and hope that he can get someone to do it for him. My part in the rescue is now complete

In reply to a post by goldenoldie:

I'm having nowt to do with it - no-one's going to get a chance to blame me for anything .

I can sympathise with that

According to the Apple site there is an Apple User Group in Dublin

see
http://www.apple.com/usergroups/find/

I would think that your contact would be able to get some help thru them.

AHA - thanks for that - will relay that info .