I moved to Merula back in November last year and after the first couple of months started to get very random download speeds ranging from <1Mbs upto the mid 20's, although mainly in the 1 - 10 range. Although my upload speeds remain static around the 1.69 range.
For weeks now Merula have been "looking" at the problem and have arranged 2 BT visits both to no avail.
now everytime I ring I get the same excuse either somebody is looking at the issue or my line capacity is being increased, I need to provide more screen shots of the poor results via the BTSpeedTester site or somebody will call me back which never happens. Its getting a joke
Anybody able to help advise where I go from here or offer any advise as to what the problem may be.