General Billing Query.

Edited by deleted (Sun 15-Jan-12 23:05:44)

Terms and Conditions on their site:

6.15 Your bill will normally include your fixed Charges for the next period and any administration fees along with Charges for your use of the Three Services in the UK in the last period and outside the UK in prior periods. It may also include an amount to repay the cost of your Three-compatible Device (depending on the payment scheme you have chosen). Your initial bill may also contain a Connection Charge. VAT will be added to your bill where appropriate.

Not sure what to suggest. For end users, prices normally include VAT. For business packages, they exclude it. So I agree, this does seem a bit off. Not sure if you can do anything about it.

Edited by deleted (Mon 16-Jan-12 13:32:51)

They do the same package on line and theres no charge for VAT and the package I have there is no extra VAT either.

Have you spoken to 3 customer services about this? The difference in the amount is probably due to the stretching of the first bill to deal with the mis-match between sign up and your billing date.

You'll most likely notice the "correct" amount taken next month.

I'd give them a call to check.

Nicely done!