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It possible to get different results from the same service provider in the same location, I am using giffgaff, and a relative using O2, both use the O2 network, but I can only get Edge, the other person can get 4G, so if I switched to O2 am I likely to get a better service, a friend in the same location gets better results on Tesco. Am I being unlucky or is there another answer.
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Is your giffgiff sim and handset 4G enabled?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Use Giffgaff myself.
As MrSaffron says you'll need a 4G handset and 4G SIM.
Giffgaff started issusing 4G SIMs in mid 2013 so if it's older than that you'll need to order a replacement and do a SIM swap which usually takes about 30 minutes.
One thing to know about GiffGaff is that they appear to only use O2's radio network, voice, text and data is taken off this and routed via their own separate connections.
What handset are you using? it needs to support 4G LTE at 800 Mhz to acces the O2 4G network
Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale) => Xilo (TT Wholesale due to O2 Wholesale closure) => Zen LLU
Router: Billion 7800N
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
Edited by techguy (Fri 26-Dec-14 19:04:20)
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Thanks for the replies, i did a sim swap earlier this year so it is a 4G giffgaff sim, and have tried both the Galaxy S4, and an iPhone 6, and both went to Edge, was wondering whether getting a Tesco mobile or O2 sim might help, as at the moment, the only option is either changing sims between locations or carrying two phones, either way its a pain. Not really concerned about 4G, 3G would be fine, but google maps and apple maps both fail to work on Edge.
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Might be an idea to try the O2 SIM in your phone if the person will let you to see if it will connect to 4G.
Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale) => Xilo (TT Wholesale due to O2 Wholesale closure) => Zen LLU
Router: Billion 7800N
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
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Sorry folks seem to have put a red herring in there, the 4G reference is just to show how same network is giving such different results, the fact i can't get 4G isn't the issue, its the fact they can get 4G and i can't even get 3G, i use google and apple maps for navigation, and can be quite some distance from my start point before they have a strong enough signal to work, and pulling over to start the navigation can be tricky, its annoying as i can see o2 mast from start point, but am notches enough to be too close, as was suggested by Carphone warehouse.
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Perfectly possible to get 4G and no 3G
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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4G tariff also needed!
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Thanks for the replies, i did a sim swap earlier this year so it is a 4G giffgaff sim..
As far as I know, having a 4G GiffGaff sim only means that you are then able to buy a 4G bundle. Unless you actually get the bundle, no 4G will be available.
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Really trying to find out if I use O2 or another of their mvno if I am likely to get better results, I don't know if it's a giffgaff problem or an O2 in general problem.
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So you have a GiffGaff sim in an iPhone 6,
You can get 2G (GPRS & EDGE) but not 3G or 4G
You say you have a 4G compatible sim, I'm assuming you have at least a basic Data Bundle or Tariff on the GiffGaff sim.
Does the iPhone 6 get a 3G or 4G signal with an O2 or other O2 MVNO's Sim inserted.
Sounds like a network issue, GiffGaff may need to investigate this further!
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Haven't tried O2 sim in the iPhone but the android phone with the giffgaff sim in only gets Edge at this location too. Two colleagues on O2 say they can, one has an HTC the other an iPhone 5, just don't want to waste money on O2 sim, if it will get same result as O2.
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Well you could always try popping into an O2 store and asking if they have any test sims or local corner shop should have a O2 PAYG sim for about a £1.
or contact giffgaff support and raise the issue with them as it sounds a weird one.
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Try the O2 My Network app in the Android phone. You can get it from the Google Play store.
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As someone else has already asked - are you paying for a GiffGaff 4G goodybag? You will not get 4G on your handset if you aren't. And as MrS says just because 4G is available at the location does not necessarily mean 3G is so is no indicator.
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No I don't pay for 4G, and I know 3G is availableas one of my colleagues gets it at the same location, but he is on O2, I just don't understand if using another provider that uses O2s network would give me 3G when my present one doesn't.
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So, can you swap sims temporarily with your colleague and try each others sims in each others phones to test 3G. That should go a long way to seeing if it is the handset or the sim. I am on giffgaff and certainly get 3G in some places but different handsets can be so variable that it could just be your handset that is struggling to get a strong enough signal.
Comparing a 4G phone/service with your 3G service is not a good comparison unless of course the person can turn the 4G off in their phone? Just checked on my Nexus and it looks like I can tell it to use 3G by preference.
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Have also tried the giffgaff sim in my S4 with the same result. Tried a Tesco mobile sim and got HSPA+, but was also getting 3G on giffgaff, but this was a different car park as the usual one was full, but 3G was on and off.
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Just to finish this off, I have tried a pay and go O2 sim and it seems to work, has worked all this week, any way, will report back after a longer test.
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Have been using O2 for a month now, i can get even 4g now where with the giffgaff/ Tesco sims was getting just edge, so was unable to use Apple maps or Google maps, even in areas where I can only get edge, edge on the O2 sim allows me to use the above apps, so seems you can get a better service from a native sim than from mvno.
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so seems you can get a better service from a native sim than from mvno.
Yes. Always been the case. Generally you pay more / get more in mobile.
plusnet unlimited fibre - 2 Jun 14 - 470m - 80/20 - Summer/dry sync 55/9.4, Winter/wet sync 52/9.1
15 years broadband (1999 ntl:cable trial) - Asus RT-AC68U with HG612 - BQM - Summer PN speed - Winter PN speed
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