I'm in the process of moving home to a new build and unfortunately openreach are having some planning issues due to height restrictions on the copper over a public highway.
Prior to the move I had FTTP Ultrafast 2 Plus which included the option of a 4G device in the event of service failure. I'm moving to an FTTC product from BT retail and since Openreach sub contractor botched the install I'm left without broadband.
I enquired with retail about the 4G assure Dongle or the Mini hub but they refused stating I don't meet the criteria to have one. Essentially because my problem is a failed install and not a fault I can't have either.
This didn't deter me so I bought the 4G Assure Dongle by BT from Amazon. It came sealed with a BT sim. I followed the instructions and connected to the USB port at the rear of my new BT Smarthub 2. I get flashing blue LED which according to the documentation indicates the dongle is attempting to connect to BT's 4G infrastructure. It never gets any further so I wonder if there is a sim activation or provisioning issue. I then put a three data only sim in the dongle and got two flashes of green LED which indicates a stable connection to 4G network.
However, the Smarthub 2 doesn't seem to recognise that the dongle has successfully connected to the internet.
Anyone have any experience with this device. To be clear this is the dongle by BT and not the mini hub.
Thanks in advance.