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Standard User TechnoHorse
(newbie) Mon 05-Aug-19 09:52:01
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HomeFi 3 Connection Issues


[link to this post]
 
I've had 3 HomeFi for about a month now, for the first 3 weeks it was great, even with no antenna my B311 was receiving around 30/35 up and down.

I noticed a week ago that speeds dropped to 15/20 and I began having issues.

Websites would load fine but embedded video would not load/play. Twitter would load tweets but pictures and videos took an age to load. Streaming would be stuttery from various sources, iplayer, netflix etc. My cloud storage will not connect, thats from google and microsoft.

I have an ID Mobile sim for my phone which runs on the 3 network, when I switch off WiFi and use mobile data, it has no issues loading all of the above. When I turn WiFi back on, the issues return.

This had led me to think it's a router issue. It's as if there is a bottleneck in connecting to certain sites, I don't know if it's security or firewall but something is restricting connection.

I will phone 3 tonight when I am home, I did check their network connection page and it is saying 'There's a problem with the network in your area' but the fact ID mobile has no issues is confusing.

Would any of your experts on here have an ideas? Anything I can try myself before calling 3?
Standard User gary333
(member) Mon 05-Aug-19 10:41:45
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Re: HomeFi 3 Connection Issues


[re: TechnoHorse] [link to this post]
 
Have you tried putting your ID sim in to the router and see if it acts the same?

I notice on my B525 that when it first connects I get a much higher signal strength (5 bars) however performance is poor. After a couple of minutes the signal strength normally drops (down to 4 bars) however now the performance is much, much better. I think it's swapping bands and using carrier aggregation and thus the lower signal but better performance.

If using a phone plugged in to the router I find that it will not return to the 'better' band. I have to then turn the router off and sometimes that doesn't work (so i don't use a phone anymore.

I have found by logging in to the Huawei router page you can on the front screen turn mobile data off. I find that by turning data off for a minute or so, and then back on then gives the carrier aggregation back (4G+).

Must be something odd in the firmware that causes this as you would assume turning the router on and off would work better, but alas not always, so might be the same on the B311?
Standard User RobertoS
(elder) Mon 05-Aug-19 10:45:34
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Re: HomeFi 3 Connection Issues


[re: TechnoHorse] [link to this post]
 
My 311 has been playing up too, and I was thinking it was dying. It would suddenly stop loading anything even though it claimed to be internet connected and so did all devices.


It has the SIM in that comes with it, and I have the unlimited everything SIM-only in my phone. No problems at all with the phone or with the devices if I used the phone as a hotspot for them.

I had to keep re-booting the 311, possibly three or more times a day.

Then I thought - it's in an upstairs room and my bedroom is 25-30 degrees even overnight. Not only that but my room faces north, the room the router is in faces south. So yesterday which was very hot I had the window open in the router room (not just my bedroom) and all was well.

It seems to be behaving today too. So I suspect they are very heat sensitive, as I never had trouble with DSL modems and routers.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
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If you never think of anything off the wall, you'll never think of anything original.


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Standard User TechnoHorse
(newbie) Mon 05-Aug-19 11:24:40
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Re: HomeFi 3 Connection Issues


[re: RobertoS] [link to this post]
 
I have not tried the ID sim in the router, I will try this tonight. If the issues continue then I will know it's the router and not the general connection from the mast.

Temperature is fine in the room.

I'll still give 3 a call when I am home to have a chat.
Standard User RobertoS
(elder) Mon 05-Aug-19 12:09:53
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Re: HomeFi 3 Connection Issues


[re: TechnoHorse] [link to this post]
 
That was gary's suggestion. Mine was that the B311 may simply have been overheating smile. Is/Was it hot in that room?

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
==================================================
If you never think of anything off the wall, you'll never think of anything original.
Standard User gary333
(member) Mon 05-Aug-19 12:23:00
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Re: HomeFi 3 Connection Issues


[re: RobertoS] [link to this post]
 
My Netgear Aircard would overheat then shut down and restart, especially if lots of wireless devices were connected, so is a distinct possibility with how hot it's been recently.
Standard User TechnoHorse
(newbie) Mon 05-Aug-19 19:27:29
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Re: HomeFi 3 Connection Issues


[re: TechnoHorse] [link to this post]
 
Update on this.

After an hour on hold (really) I finally spoke to the HomeFi team.

The B311 is awaiting a software update which is 'coming in the next few weeks'.

The issue was the Network Search, by default this is Auto. He made me switch to 3G only. Seems there is an issue with 3G/4G switching.

This has fixed my issues but speed is reduced which I am not happy with.

I'll be contacting them in a few weeks to ask for an update as I'm paying for a 4G connection, I am within a 4G area, yet having to use 3G only.
Standard User gary333
(member) Mon 05-Aug-19 20:57:27
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Re: HomeFi 3 Connection Issues


[re: TechnoHorse] [link to this post]
 
Why not select 4G only? This is what I am using? Unless, of course it's the 4G network that is knackered.
Standard User woodmass14
(committed) Mon 05-Aug-19 21:36:14
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Re: HomeFi 3 Connection Issues


[re: TechnoHorse] [link to this post]
 
When this happens, does it usually happen while "4g+" is active? I have had weird, if not similar issues in the past.
Standard User TechnoHorse
(newbie) Tue 06-Aug-19 06:26:53
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Re: HomeFi 3 Connection Issues


[re: gary333] [link to this post]
 
I tried 4G only and the above issues were present.

He was quite clear that this was a router issue.
Standard User TechnoHorse
(newbie) Tue 06-Aug-19 10:49:21
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Re: HomeFi 3 Connection Issues


[re: TechnoHorse] [link to this post]
 
Further Update for anyone facing similar issues.

Contacted 3 customer relations as not happy that I am stuck with 3G for the time being. They put the blame squarely on Huawei saying it's a manufacturer fault and not theirs. Fair enough but I feel 3 should be providing equipment that works as intended so should shoulder some of the responsibility.

I was offered an AI Cube as a replacement which I felt was a good offer. I have no use for an Alexa speaker but the router does have better functionality.

Should be delivered in a few days. Happy with 3s resolution but there could be many people out there having connection issues that they don't realise is down to the router.
Standard User gary333
(member) Tue 06-Aug-19 10:58:48
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Re: HomeFi 3 Connection Issues


[re: TechnoHorse] [link to this post]
 
That's a great outcome as the cube is worth lots more. I am not sure I buy their explanation though as if you have selected one service only i.e. 4G then and you have selected manual network (then selected 3 LTE (4G) then the device won't be searching for network or trying to change between 3G and 4G. It's 3 who approve the firmware, so it's likely their mess up. But yes, take the cube smile

Edited by gary333 (Tue 06-Aug-19 10:59:29)

Standard User andynormancx
(member) Tue 06-Aug-19 12:14:58
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Re: HomeFi 3 Connection Issues


[re: TechnoHorse] [link to this post]
 
Every time I've ever checked the Three network status page for my area, it always says there are problems, so I'm not sure what it reports is reliable.
Standard User pipcoo
(learned) Tue 06-Aug-19 14:01:01
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Re: HomeFi 3 Connection Issues


[re: andynormancx] [link to this post]
 
It`s been the same for me for months now
Standard User alexanderfitu
(newbie) Fri 09-Aug-19 12:43:55
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Re: HomeFi 3 Connection Issues


[re: pipcoo] [link to this post]
 
I have been directed to this thread. I am having the same issues.

I have dropped from 40mbps down to 1mbps. Sticking to 3g gives me 10mbps but not an ideal solution. Selecting 4g only gives the same effect as Auto (1mbps).

They have also offered me an AI cube but I require an external antenna port as mine is inside a metal workshop.......

If this remains the case for a month or more, I will probably just buy another 4g router.
Standard User Rolandrat
(committed) Fri 09-Aug-19 20:39:18
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Re: HomeFi 3 Connection Issues


[re: alexanderfitu] [link to this post]
 
4G from three on Band 3 has far greater bandwidth, but unless your router/device lets you fix to the band you want then 99% of the time you will be on Band 20 as it is stronger and has better building penetration. The difference for me on Band 3 and Band 20 is 40-50Mbps, B20 is terrible around me, over congested and slow.

(The Band is not the same as fixing it to 4G, 4G can have many different bands depending on network provider)
Standard User ChrisReardon
(newbie) Mon 12-Aug-19 22:28:40
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Re: HomeFi 3 Connection Issues


[re: alexanderfitu] [link to this post]
 
Same issues here. Had the Three 4G router Huawi for about 6 weeks now. All was well, until about 2 weeks ago. It drops the connection randomly. 1st call to Three tells me they are waiting for a router update, which will be a few weeks. - A FEW WEEKS ??
2ds call tells me I was signed up for unlimited, but my account also reads I have binge viewing for Netflix. They will delete binge on the system, that should cure it. It didn't.
3rd call - hard reset to the huawei router. Little hole in the back where you insert a pin. Nope

Read through the comments on here, so I've taken the plunge and bought a TP LINK 4G router from Amazon. It arrived today, so will set it up tomorrow. Really hope it works. I do video streaming (just a silly little chat show thing I do on you tube each morning) and its doing my head in, when you are in full flow chat mode, and the [censored] connection drops. THREE assure me is deffo not the network. We will see tomorrow.
Standard User alexanderfitu
(newbie) Wed 14-Aug-19 08:52:14
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Re: HomeFi 3 Connection Issues


[re: ChrisReardon] [link to this post]
 
Let me know. I am also stuck on 3g on mine still, awaiting an update.

I can only assume they rolled out an update to their kit and are now waiting on a bug fix for the B311s. 6 weeks is ridiculous. I am loathe to spend more money to fix their problem!
Standard User ChrisReardon
(newbie) Thu 15-Aug-19 21:17:27
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Re: HomeFi 3 Connection Issues UPDATE


[re: ChrisReardon] [link to this post]
 
As I mentioned, I bought with my own cash a TP LINK 4G router to see if this cures the problem. it has so far worked. Had it since Tuesday. VERY VERY easy to set up. Took the THREE sim out of hueawi,, put it in the TP router, plugged it in, and it just worked. 3 mins to set up. That's it.HAPPY. Yes, we shouldn't have to do this, but I'm glad I did. Hasn't dropped out once.
Router purchased was TP LINK AC750. on Amazeon, About £90. Hope this helps you all.
Standard User nicemac2
(newbie) Wed 21-Aug-19 08:26:58
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Re: HomeFi 3 Connection Issues


[re: TechnoHorse] [link to this post]
 
Any updates please on this issue? I've been tearing my hair out now for 5 weeks with this issue. Used to get 35-40mb down now getting 2-4mb on occasion with constant dropouts rendering my HomeFi setup useless. Called Three on numerous occasions with excuses anywhere between "it's an area fault that's being looked at" to "Switch the Huawei to 3G only... Problem solved". I don't know what else to do? I've even purchased an external antenna to try that.
Standard User ChrisReardon
(newbie) Thu 22-Aug-19 21:46:26
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Re: HomeFi 3 Connection Issues


[re: nicemac2] [link to this post]
 
Ive cured the problem by buying a 4G router from Amazon. TP Link. Not one drop out or speed problem now in 2 weeks.
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