In reply to a post by jchamier:

In reply to a post by autopilot:

So after 10 years with three I’ve completely had my fill. Other than my terrible experience with their joke of a CS department, the service is beyond bad now.

Be aware that Three's CS is in India, and that country is on severe lockdown.

Many areas of the UK are under extreme load for mobile data services, my normal EE 100 Mbps at home is currently running at about 9 Mbps.

They are not just in India, they also have people in Skypark, Glasgow. Although I think Skypark has been furloughed since last Thursday.

Good going 3 with the new network:

Tracing route to bbc.com [151.101.64.81]
over a maximum of 30 hops:

1 31 ms 1 ms 1 ms 192.168.42.129
2 * * * Request timed out.
3 39 ms 79 ms 1338 ms 172.27.19.5
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.

vs. old network?

Tracing route to bbc.com [151.101.128.81]
over a maximum of 30 hops:

1 10 ms 1 ms 3 ms 192.168.42.129
2 * * * Request timed out.
3 50 ms 29 ms 47 ms 172.23.128.217
4 49 ms 53 ms 43 ms 172.23.162.4
5 49 ms 46 ms 41 ms 172.23.175.1
6 * * * Request timed out.
7 60 ms 41 ms * 188.31.255.138.threembb.co.uk [188.31.255.138]
8 45 ms 51 ms 55 ms 188.31.255.122.threembb.co.uk [188.31.255.122]
9 57 ms * 55 ms 188.31.255.181.threembb.co.uk [188.31.255.181]
10 99 ms 56 ms 57 ms be4250.agr21.lhr01.atlas.cogentco.com [149.6.9.2
5]
11 57 ms 47 ms * be3672.ccr52.lhr01.atlas.cogentco.com [130.117.4
8.145]
12 47 ms * 63 ms fastly.demarc.cogentco.com [149.6.8.6]
13 52 ms 50 ms 49 ms 151.101.128.81

Any reason why they have completely barred traceroutes? Are they wanting to hide the w*nk performance of their network?

In reply to a post by bsod:

Good going 3 with the new network:

Tracing route to bbc.com [151.101.64.81]
over a maximum of 30 hops:

1 31 ms 1 ms 1 ms 192.168.42.129
2 * * * Request timed out.
3 39 ms 79 ms 1338 ms 172.27.19.5
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.

vs. old network?

Tracing route to bbc.com [151.101.128.81]
over a maximum of 30 hops:

1 10 ms 1 ms 3 ms 192.168.42.129
2 * * * Request timed out.
3 50 ms 29 ms 47 ms 172.23.128.217
4 49 ms 53 ms 43 ms 172.23.162.4
5 49 ms 46 ms 41 ms 172.23.175.1
6 * * * Request timed out.
7 60 ms 41 ms * 188.31.255.138.threembb.co.uk [188.31.255.138]
8 45 ms 51 ms 55 ms 188.31.255.122.threembb.co.uk [188.31.255.122]
9 57 ms * 55 ms 188.31.255.181.threembb.co.uk [188.31.255.181]
10 99 ms 56 ms 57 ms be4250.agr21.lhr01.atlas.cogentco.com [149.6.9.2
5]
11 57 ms 47 ms * be3672.ccr52.lhr01.atlas.cogentco.com [130.117.4
8.145]
12 47 ms * 63 ms fastly.demarc.cogentco.com [149.6.8.6]
13 52 ms 50 ms 49 ms 151.101.128.81

Any reason why they have completely barred traceroutes? Are they wanting to hide the w*nk performance of their network?

To your failing one:-

C:\Users\Bob>tracert 151.101.64.81

Tracing route to 151.101.64.81 over a maximum of 30 hops

1 1 ms 2 ms 1 ms homerouter.cpe [192.168.8.1]
2 * * * Request timed out.
3 51 ms 47 ms 47 ms 172.23.192.145
4 44 ms 44 ms 47 ms 172.23.212.209
5 53 ms 46 ms 47 ms 188.31.255.89.threembb.co.uk [188.31.255.89]
6 46 ms 32 ms 49 ms 188.31.255.154.threembb.co.uk [188.31.255.154]
7 44 ms 38 ms 50 ms 188.31.255.158.threembb.co.uk [188.31.255.158]
8 48 ms 37 ms 48 ms 188.31.255.174.threembb.co.uk [188.31.255.174]
9 45 ms 45 ms 54 ms be4497.ccr21.lon01.atlas.cogentco.com [149.6.3.129]
10 43 ms 48 ms 47 ms 149.6.2.38
11 48 ms 37 ms 43 ms 151.101.64.81

Trace complete.

In reply to a post by bsod:

Any reason why they have completely barred traceroutes? Are they wanting to hide the w*nk performance of their network?

Unlikely there is any intent in stopping traceroute working. More likely the routers your traffic is passing through are configured to route real traffic and not respond to traffic directed at the router. Traceroutes are not really a diagnostic for performance, and in heavy load situations the routers will ignore responding to you, and will get on with their real job first.

Can,t wait for my contract to run out.

My 3 signal has gone rubbish, the mast i usually connect to has vanished, well not connecting!

Not staying with 3 if this is permanent , getting about 2mbs now, 3G and 4G.

Yep all gone down the pan again.

I was actually praising Three to a work colleague, in that it had been quite usable during the lock-down, but then it started to go downhill again badly this afternoon.

What are they doing with the network! We know it can be good, why can't they maintain that level?

Pinging 1.1.1.1 with 32 bytes of data:
Reply from 1.1.1.1: bytes=32 time=289ms TTL=53
Reply from 1.1.1.1: bytes=32 time=243ms TTL=53
Reply from 1.1.1.1: bytes=32 time=251ms TTL=53
Reply from 1.1.1.1: bytes=32 time=263ms TTL=53
Reply from 1.1.1.1: bytes=32 time=273ms TTL=53
Reply from 1.1.1.1: bytes=32 time=314ms TTL=53

Edited by Timh30 (Tue 07-Apr-20 18:18:39)

C:\Users\Bob>ping 1.1.1.1

Pinging 1.1.1.1 with 32 bytes of data:
Reply from 1.1.1.1: bytes=32 time=38ms TTL=57
Reply from 1.1.1.1: bytes=32 time=39ms TTL=57
Reply from 1.1.1.1: bytes=32 time=43ms TTL=57
Reply from 1.1.1.1: bytes=32 time=44ms TTL=57

Ping statistics for 1.1.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 38ms, Maximum = 44ms, Average = 41ms

C:\Users\Bob>

In reply to a post by Timh30:

What are they doing with the network! We know it can be good, why can't they maintain that level?

three are often the cheapest. With people now stuck at home, the number of people using all the networks has been hit hard. My EE connection here at home is normally around 100 Mbps, dropping to 60 or if busy. All weekend it was 5 Mbps.

These are not normal times

Have to agree, Im getting 3 or 4 Mbps on an external Mikrotik that was getting 60+ in the old days, ive just chucked a EE sim in there and that is pulling 35Mbps and thats in the evening now.
Ive been trying to cancel 2 x 3sims all day, phone is no use, 333 just cuts me off when I choose the correct option and chat is always busy. Email addresses Ive found just bounce back.
Ive actually just written a letter and posted it as I cant get any other result.