EE connection problems like Three ?

Starting early this morning, my EE connection has started behaving much like my Three connection did before I gave up and moved to EE. I know other people here have had similar problems on Three.

It is the same symptoms as I saw on Three:

- intermittent problems of starting TCP connections (shows itself as complex websites failing to load images, stylesheets and javascript)
- partially "sticky" i.e. I'll have a couple of websites showing the issue at a time for an extended period when other sites are fine
- some other sites not impacted at all, all day (for example I did a full days development work using various Salesforce sites, not impact at all and no impact on the couple of sites I host on Linode)
- connecting via VPN makes the problem go away
- streaming completely unaffected

Sites I've seen the issue on repeatedly today (but plenty of other sites impacted on and off):

- reddit
- this site
- Facebook
- theverge

I've logged an automated problem ticket on EE's status page.

Anyone else seen this on EE ? I've had to connect via VPN just to post this

Ironically in the early hours of this morning my connection was running at the highest speeds I've ever seen, hitting the 100Mbps limit of my Mikrotik's Ethernet port. I wonder if they rolled something new out last night ?

Anyone else seen this on EE ?

I have been accessing this site over an EE sim with no issues. Can’t speak of the other sites you mention.

Guess. Local load on your mast.

I doubt it, I first noticed the problem at 5am this morning, at the same time I was seeing the fastest speeds I’ve ever seen on this mast.

I’m using this site over EE and others without problem.

That information doesn’t help you as we have no idea how the EE mobile ISP works. Could be regional, or not.

It appears this was some sort of failed network update, which seems to have impacted tado heating controllers, as well as my Internet connection.

https://tado.statuspage.io

"Since Thursday 26 November, certain customers in the UK have been experiencing unexpected Internet Bridge disconnections."

"EE engineers have identified the update to their system that caused the tado Internet Bridges to lose connection. They are planning to roll back this update tonight.

From Tuesday 08.12.2020 6:00 the connection should be restored."

Thankfully it now seems to have been resolved, I switched back to EE from my backup FTTC line a couple of days ago and I've not seen any TCP stalls since.

Really odd that it impacted tado users and at least two of us with Mikrotik SXT routers, but presumably not a lot of other people.

In reply to a post by andynormancx:

Thankfully it now seems to have been resolved, I switched back to EE from my backup FTTC line a couple of days ago and I've not seen any TCP stalls since.

Really odd that it impacted tado users and at least two of us with Mikrotik SXT routers, but presumably not a lot of other people.

And as of today, the problem, or something very similar is back. Repeated TCP stalls on some websites (forums.thinkbroadband.com being one that is impacted for me).

As before, the issue goes away when I fire up a VPN client to avoid the broken parts of EE's network.

I know of one other Mikrotik LTE user who is having exactly the same problem (and it started/stopped/restarted on the same dates).

Any other Mikrotik LTE users on EE here ?

In reply to a post by andynormancx:

It appears this was some sort of failed network update, which seems to have impacted tado heating controllers, as well as my Internet connection.

https://tado.statuspage.io

"Since Thursday 26 November, certain customers in the UK have been experiencing unexpected Internet Bridge disconnections."

"EE engineers have identified the update to their system that caused the tado Internet Bridges to lose connection. They are planning to roll back this update tonight.

From Tuesday 08.12.2020 6:00 the connection should be restored."

Thankfully it now seems to have been resolved, I switched back to EE from my backup FTTC line a couple of days ago and I've not seen any TCP stalls since.

Really odd that it impacted tado users and at least two of us with Mikrotik SXT routers, but presumably not a lot of other people.

OT slightly. I'm also running a Tado system. Hmmmm yeah Tado Bridge, not my most favourite bit of kit I have to say....

The fact that the Tado Bridge uses an Ethernet port that is strictly 10Mbit half-duplex is quite limiting - there are several >1Gbps ethernet switches who's ports wont now support anything below 100 Mbps. 10 Meg half-D came out of the ark....

I've got other equipment with fairly modest network requirements (e.g. Philips Hue) that has a similar remit (Tado uses 6LoWPAN but Philips use ZigBee, but they all run on 868 MHz to LAN/internet bridge) but they still manage a 10/100 adapter that is basically 'universal' in the world of Ethernet.

Otherwise fairly decent gear, but their "support" leaves a lot to be desired.