the Netgear was not connecting to the exchange - reporting zero speed - maybe it is dead.

Have you tried the alternative test login names with the Zyxel ?

Yeah maybe it is dead, no i haven't tried them with that yet but i shall now see what i get, also here is the status page from the Zyxel


Device Information
System Status


Host Name: P-660HW-T1_v2
Model Number: P-660HW-T1 v2
MAC Address: 00:02:cf:72:14:a5
ZyNOS Firmware Version: V3.40(AXL.0) | 05/28/2007
WAN Information
- DSL Mode: ADSL_G.dmt
- IP Address: 0.0.0.0
- IP Subnet Mask: 0.0.0.0
- VPI/VCI: 0/38
- MTU : 1500
LAN Information
- IP Address: 192.168.1.1
- IP Subnet Mask: 255.255.255.0
- DHCP: Server
WLAN Information
- SSID: ZyXEL_6653til
- Channel: 6
- Security: WPA-PSK
Security
- Firewall: Enabled
- Content Filter: Disable



System Uptime: 0:01:26
Current Date/Time:
System Mode: Routing / Bridging
CPU Usage:

5.19%
Memory Usage:

27%



Interface Status

Interface Status Rate
DSL Up 8128 kbps / 448 kbps
LAN Up 100M/FullDuplex
WLAN Active 54M

Well i've just spent the best part of an hour trying to connect with the Zyxel and no joy, when i run the setup it just keeps dropping the adsl line now so i really don't know what it is, no point in calling virgin as they don't support it so looks like i'm stuck with the speed touch

please try the bt_test login. It can shift a stuck session where you don't get an IP.

Ok so under my user name i use the bt test and no password im guessing? ok i'll give it a shot

no password or put a space in if the router demands it.

speedtest@speedtest_domain is another one, I think these will work with Virgin unless it's a datastream circuit. All we're after is an IP address after all !

Just use the config pages for the WAN in case any wizard does something unwanted.

Ok i tried the bt login and it gave me an IP for about a minute then dropped it's connection

When did you update the router firmware, Steve? Might be worth going back to an earlier version and see if that helps.

No IP address mean that you are not connecting to Virgin's DHCP server. Are you using the correct User Name in your router for Virgin. I have had this problem before and it was cured by inserting adsl into the customer's primary ID. That is to say [email protected]. Have you checked that?

In response to beerhunter.....Yeah mate I'm using the correct user name and password i really for the life of me don't know why the router won't pick it up and also it's not holding the DSL connection,, just keeps dropping, like i said i can connect via speed touch with no problems.

In response to rikbean, i haven't updated the firmware as the router is only a week old, plus on there website there are currently no newer versions! I shall try everything yet again today and see if anything changes, really starting to wind me up now.