I am new to this site and am wondering if anybody can help me please?
I have moved into a new build house with fibre to the premises and I have got BT Infinity 3 - 200mbs broadband.
My wife runs a home based business and used a Cisco VOIP phone but she keeps losing connection on the phone regularly. She has been in contact with the IT department regarding this and after weeks and weeks of painstaking pestering they have come up with an answer saying that we need to disable SIP ALG. I have checked and cannot access that function on the BT Home Hub 5. They have since told us that we should replace our router as they can do nothing else for us unless we disable that function.
I have just taken delivery today of a Zyxel 3300-N router to replace the HH5.
I have been trying to set it up all day but to no avail. Can anybody help with the settings please?
It is asking me to add a new WAN interface. When I do it is asking for
ADSL/VDSL over PTM
ADSL over ATM
I am presuming I need the ADSL/VDSL over PTM
The next one is Routing or Bridge so I have selected Routing.
PPPoE or IPoE so I have selected PPPoE
IPv4 Only or IPv6/IPv4 Dualstack - I have selected IPv4
It is asking for the PPP User Name and password. I have been onto BT and they have told me [email protected] and the password is either password or BT - I have tried them all and different BT names but cannot get it to work.
The Routing Feature is NAT Enable or Disable - don't know which one to use.
IGMP Proxy Enable or Disable - don't know which one to use.
Apply as Default Gateway Enable or Disable - don't know which one to use.
VLAN - Active or not - not sure which one.
If it is active then 802.1p is numbered from 0 - 7 and 802.1q is 0 - 4094.
MTU Size is 68 - 1492 and it is set to 1492.
Can anyone help with all these settings please as I cannot get onto the internet with this new router. I have had to use my mobile as a hotspot to get on here to ask these questions.
Thank you in advance for any answers.