Hi all -
I was hoping someone could help me as I'm desperate and BT are no help at all!
I have BT broadband with a BT HomeHub5. Its all been working fine but 2 weeks ago my wife bought an iPad pro. We connected it to the router wirelessly to use online (like any guest in our house does), it connected fine to the wireless network itself but the internet wouldnt load. We thought it must be an issue with the iPad but it turned out that none of our devices loaded the net. We assumed then that the net must be down, but it's been like that since. I've called BT countless times and they keep going through their scripted replies; is it split to 5ghz, have you turned it off, reset it, let us check the connected etc. Then they say they'll call back and never do, yet mark it as fixed on their system. They even told me it was the routers fault and sent me a new one, which is exactly the same.
Weirdly, there's no rhyme and reason to it. One moment my iPhone will be okay and my wife's MacBook but not my iMac or the BT box, and then it will be none of them but my iPad and the roku box. It's as if they're all fighting (as you can tell I am not very technical - but neither it seems are the BT people who have tried to help). So I'm at a bit of an impasse; they have told me its £129 to send someone out which makes me livid.
Any ideas? Thanks!