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  >> Home Networking, Internet Connection Sharing, etc.


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Standard User iaintait98
(newbie) Mon 01-Jul-19 16:10:44
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Re: Trouble with Internet - Keeps Dropping (Sky)


[re: Realalemadrid] [link to this post]
 
Iíve only managed to run tests on WiFi only, I will continue testing on my laptop via Ethernet to try resolve the issue and get back ASAP. Sorry about mentioning packet losses, it was my bad to assume they were (first time using a BQM graph), but if the issue is with inconsistent WiFi connection, how can I resolve it?
Standard User iaintait98
(newbie) Mon 01-Jul-19 16:20:06
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Re: Trouble with Internet - Keeps Dropping (Sky)


[re: gmangt4] [link to this post]
 
Sorry I shouldíve mentioned that all tests have been done using WiFi connection due to the location of the router, I will connect my laptop to the router via Ethernet and continue testing.

Also itís completely my bad to directly assume that high latency and dropped packets where the main issue. At least itís nice to know that itís an internal issue.
Standard User iaintait98
(newbie) Mon 01-Jul-19 16:28:44
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Re: Trouble with Internet - Keeps Dropping (Sky)


[re: ukhardy07] [link to this post]
 
I would try that but the location of the master socket within my house is in an unusual location (under the kitchen sink, not the most ideal place) with no plugs in close vicinity to plug my router in, so it would require me to lift the floorboards which I want to try and avoid.

I might purchase a WiFi booster if issues are still persistent, Iíve also heard of Ethernet plugs where you can connect two Ethernet cables to (this might be more useful for PS4 as I need a consistent connection for this). Thanks for your suggestion though, Iím heavily considering this option smile


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Standard User gmangt4
(regular) Mon 01-Jul-19 17:21:21
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Re: Trouble with Internet - Keeps Dropping (Sky)


[re: iaintait98] [link to this post]
 
Placement of your router can also have a massive impact on WiFi, stuck down back of a cabinet or in a cupboard will cause coverage issues as can other WiFi stuff like baby monitor, wireless doorbell, video sender, etc....also 2.4Ghz band travels better through walls etc, if your trying to connect to 5Ghz in the other side of the house then it will be unstable, try 2.4G band only and see. It does look like poor WiFi, Sky have been known to provide free boosters, as mentioned on a reply, maybe call them and tell them your WiFi is un-useable? Nothing to lose except a phonecall.
Homeplugs or Powerline adapters can be used for a "wired" connection, although I'm not a fan of them they do work....I find the higher the speed their reated for the more unstable they are, I stick to 500mb and 600mb ones where they are in use in friends/family homes. They start at £24.99 in Argos for example for a pair and they come with the required cables too., there are loads of other places to buy them, thats just one example as can get them same day from Argos.
Administrator MrSaffron
(staff) Mon 01-Jul-19 17:29:42
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Re: Trouble with Internet - Keeps Dropping (Sky)


[re: iaintait98] [link to this post]
 
1. Make sure all kit is using 802.11ac and the 5GHz band
2. For gaming even with the best wifi an Ethernet connection is what you want to reduce problems
3. Stop using ISP hardware and get a decent third party wifi access point if you are stuck using WiFi

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ukhardy07
(knowledge is power) Mon 01-Jul-19 17:33:35
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Re: Trouble with Internet - Keeps Dropping (Sky)


[re: iaintait98] [link to this post]
 
Drop sky a call and tell them it was good with your old provider.

They will likely issue a sky broadband, not open reach engineer to visit who will install as many boosters as required and ensure it all works well on site. They donít just post the boosters anymore as people were placing them where there was already no signal and expecting it to do magic, this meant they kept complaining.
Standard User derby13
(regular) Mon 01-Jul-19 20:38:46
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Re: Trouble with Internet - Keeps Dropping (Sky)


[re: ukhardy07] [link to this post]
 
Your BQM looks exactly like mine, and I'm also with Sky. Overall pretty decent but with those huge spikes every couple of hours or so. Not sure if these are caused by the router and irrelevant to the actual quality of the connection or what.
Standard User kevindb
(regular) Tue 02-Jul-19 20:06:21
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Re: Trouble with Internet - Keeps Dropping (Sky)


[re: derby13] [link to this post]
 
The BQM graph requires a certain amount of interpretation. None of this is news I'm sure but yellow is the peak latency in any 100 second period, blue is the average over that same period, green the lowest reported latency over that period.

So it only takes one 'rogue' ping to be say 160mS late and you have a yellow spike. Big increases in average (blue) latency will contribute to a feeling of 'stickyness' and typically appear when doing large transfers aka bufferbloat. That's more harmful to perception of internet slowness than the odd rogue spike. Spikes aren't ideal because they can affect latency sensitive applications such as VOIP.

As a Sky FTTC customer I also see these spikes and my investigation suggests they're part of the downstream shaper that's used to prevent your line from being overfilled and having real bufferbloat problems.

The initial TCP startup of a stream fills up the downstream shaper which the ping packet gets 'stuck' behind, hence the spike. It's possible to reduce that spike by using a downstream shaper/aqm to signal TCP to slow down earlier, before it hits the buffer BUT at the cost of reducing your download bandwidth. Unless you've something that's extremely sensitive to latency jitter then I personally don't think it worth it. Bear in mind that 160mS is about 6th of a second.

I use the CAKE shaper running under linux to manage latency on my connection and I'm very happy with that but even so an aggressive start on a download can still cause the odd 'harmless' spike.
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