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Standard User Neily68
(newbie) Sat 18-Nov-23 12:13:25
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Some devices not working or synching on wifi


[link to this post]
 
Hi,
I have an issue with some of the devices on my Utility Warehouse wifi network and can not access the Internet or sync with an email server? I have run a WiFi checker and everything seems fine. Using mobile data works fine with all devices. I have eero and wavelink WiFi extenders, a technicolor router and a wired smart TV (which is fine).
Has anyone got any idea what issue is?

Many thanks, Neil
Standard User broadband66
(knowledge is power) Sat 18-Nov-23 17:45:56
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Re: Some devices not working or synching on wifi


[re: Neily68] [link to this post]
 
Not much info.

What devices, how are you connecting those devices?

Firstly try connecting to the modem/router (Technicolor) only and see if you can connect.

Work forward from there.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Utility Warehouse (up to 16mbps) via Talk Talk, upgraded to fibre 40/10
Standard User haydnwalker
(regular) Mon 20-Nov-23 09:42:42
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Re: Some devices not working or synching on wifi


[re: Neily68] [link to this post]
 
Which device types aren't working? Include OSes and versions if possible.

Have they worked on any other wifi previously? As you have multiple vendor WIFI Extenders, have you checked that theres no DHCP loop (so more than one wifi extender is giving out IP addresses - or the wrong Default Gateway?)

I have no experience of those particular extenders, but usually this is checked on the web interface/accompanying application.

Can you wire-in a laptop direct to the router and check internet access is OK?

If you switch off all of your extenders, and then move a non-working wifi device into range of the Technicolor, does it work?

Regards,
Haydn


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Standard User broadband66
(knowledge is power) Mon 20-Nov-23 16:06:43
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Re: Some devices not working or synching on wifi


[re: haydnwalker] [link to this post]
 
You've basically said what I did 2 days earlier.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Utility Warehouse (up to 16mbps) via Talk Talk, upgraded to fibre 40/10
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