Just a bit of starting information, my post code is GU14 7NP which means that I'm connected to cabinet 109 of the Farnborough exchange which has been fibre enabled since 2006. I am in the city centre and Openreach (OR) has upgraded literally every cabinet around us (with one exception) but they refuse to upgrade our cabinet for some unknown reason. I can step to the other side of the road and they have fibre, I can walk 100 metres in most directions and they have fibre and the real kicker is that I'm on the main road which forms a straight line from the exchange to cabinets further away that have fibre. So OR has dragged fibre straight up the road, right past our cabinet (it's literally on the main road curb) and to cabinets which are further away but still won't upgrade our cabinet.
About two years ago I approached the "Hampshire Superfast" county council programme and asked why our cabinet wasn't covered by their programme and their response was that we were covered by OR's commercial roll-out. I've pointed out that it doesn't matter that we're supposedly covered by OR's commercial roll-out because OR has no plan to upgrade our cabinet which means we're in the same situation as any rural cabinet. They threw every random excuse they could at me and when I pointed out int urn why each was invalid. This culminated in them just flat out ignoring me after updating their site to say "you come under OR's roll-out, so we're no helping you" (I'm paraphrasing but you can see for yourself here https://www.hampshiresuperfastbroadband.com/).
I have tried getting some information out of OR and they just directed me to a part of their site where I could lodge a support request which I did, asking for an explanation of why they refuse to upgrade our cabinet. Several days later someone I got a cheerful response back to confirm that OR had no plan to upgrade our cabinet....
So here I am in a city centre surrounded by people that have access to fibre but with zero access to OR fibre, Virgin, Hyperoptic or anything else other than a 2km copper wire between us and the exchange. The local county council programme refuse to help and OR have no plan to upgrade our cabinet despite upgrading everyone around us and despite dragging fibre literally within a few metres of our cabinet. All of that is frustrating enough but what really sends me over the edge is that there's no way for me to get an explanation from OR as to why they refuse to upgrade our cabinet and why this farcical situation exists.
So after that rant, does anyone have any ideas how I can get some useful information out of OR to explain what their actual problem is with upgrading our cabinet ?