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  >> Broadband Not-spots & slow-spots


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Administrator MrSaffron
(staff) Fri 06-Mar-20 16:26:45
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Re: Slow Broadband


[re: sbeck201] [link to this post]
 
Only way to know is to get a fault reported and things investigated.

If you have a single socket and connection speeds are no different using the test socket and its not failing modem or failing microfilters then not much more you can do.

One final thing to try is turning off everything you can in the house, i.e. true off and not just on standby and this includes power to boiler i.e. so only thing left using power is the ADSL2+ modem and see if things are more stable.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User sbeck201
(newbie) Fri 06-Mar-20 17:33:57
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Re: Slow Broadband


[re: MrSaffron] [link to this post]
 
Thanks for the reply.

Might give it a go. My property is an old (1877) farm buiding conversion done about 30 or 40 years ago so I'm pretty sure the wiring isn't at it's most optimum condition.

Steven
Administrator MrSaffron
(staff) Fri 06-Mar-20 17:45:02
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Re: Slow Broadband


[re: sbeck201] [link to this post]
 
Its less about the condition of the mains wiring but about the devices being run that might generate radio frequency interference that affects the ADSL e.g. the ignition spark from a boiler

You mention farm conversion, is it possible an electric fence has appeared somewhere close to the phone line?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User sbeck201
(newbie) Fri 06-Mar-20 18:51:57
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Re: Slow Broadband


[re: MrSaffron] [link to this post]
 
I don't believe there's anything new installed in the vicinity.

If the modem loses its connection, would it also affect the telephone? Coincidentally I lost my telephone connection a few weeks ago which was reconnected after several hours and on the same day one of my neighbours had previously reported a problem with their telephone connection.

I appreciate the problem is mainly due to my location.

Steven
Administrator MrSaffron
(staff) Fri 06-Mar-20 18:57:04
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Re: Slow Broadband


[re: sbeck201] [link to this post]
 
If the modem loses its connection, would it also affect the telephone? No - a resync should have no effect on voice service when delivered using traditional PSTN services.

"I lost my telephone connection a few weeks ago which was reconnected after several hours"

This is the most likely reason for problems, i.e. things got reconnected but not as good as before. So it is go down fault route pointing out that since a voice repair in area that things have been worse

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User sbeck201
(newbie) Sat 07-Mar-20 10:06:04
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Re: Slow Broadband


[re: MrSaffron] [link to this post]
 
Thanks.

I'll report the fault with BT and hopefully things will improve.

Steven
Standard User Brunel
(experienced) Sun 08-Mar-20 10:50:47
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Re: Slow Broadband


[re: sbeck201] [link to this post]
 
I've had the same modem since I changed from dial-up, so nothing has changed at my end.

Time for a new router if it is that old.

Talk Talk, should supply you with their latest type.

Standard User sbeck201
(newbie) Wed 11-Mar-20 10:47:42
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Re: Slow Broadband


[re: sbeck201] [link to this post]
 
BT could find no fault with the line. Contacted my broadband supplier and their analysis showed a problem with the signal. Therefore I've decided to upgrade to FTTC (at a cheaper rate than at present), so hopefully this will be satisfactory. I've no desire for streaming so I don't need fast speeds but it should be in the 15 Mbs range.

So fingers crossed this will be my last post in the "Broadband Not-spots & slow-spots" section.

Steven
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