My family and i are moving from the city of Aberdeen to a rural location outwith the city.
As most people at present i am reliant on the net at home for working and although we are moving to a really nice property it seems the internet status isnt quite so nice!!
I've been informed we have an EO line at our new property and we need a CAB line?
We have an order with BT, and the person i spoke with on the phone assured me the engineer would sort everything on installation. (I'm not so sure).
I contacted openreach and got the following response... (Question is, will the engineer sort all, or what do i do?!)
o me, sifibreenquiriesmop
Thanks for contacting us about fibre availability in your area.
Your line is connected directly to the local exchange and isn't routed through one of our roadside cabinets. We call these exchange only (EO) lines.
EO lines are more complicated to upgrade to fibre broadband as we need to either install a new cabinet to route the lines into. Or consider installing different technology in the area like Fibre to the Premises (FTTP).
I'm afraid that for now, we don't have any plans to upgrade the EO lines in your area.
I really do appreciate your frustration that fibre broadband isn't currently available to order but it's not our policy to re-arrange our network and move premises to nearby cabinets that have been upgraded. This is costly as a lot of engineering work is need to our network. Such work would also have the potential to lead to capacity issues in the cabinets that have been upgraded.
An option that many local groups - who want faster broadband - are taking is a CFP. A CFP is where we work with a local group representing two or more premises to bring superfast, or ultrafast, to an area. Where possible we bring together funding from local authorities, Government voucher schemes and other grants to help make things affordable - plus we contribute toward the cost in line with our own commercial model too.
At present, around 800 communities across the UK have signed up for a CFP with us via this scheme. We'll never say no to bringing fibre broadband to any community, so anyone interested in this option can find more information and register on our website:
You can request a Universal Service Obligation connection directly from BT who are the designated universal service provider. They’ll deal with your enquiry directly and they’ll have webpages & contact numbers available.
If you would like to know more about USO, Ofcom have an area on their website that has been set up to give you more information.