7km of phone line 1Meg down to 0.5Meg is the right sort of figure, and not much you can do about that.
Buying into a better speed involves making the phone line shorter, i.e. paying to move phone exchange or not building house where it is.
I would if vaguely friendly try and get the attenuation and other stats, because I come across lots of people where an ISP has left them on an old half meg fixed speed product, but line might manage 1.2Meg if left to rate adapt. Downside is that the 1.2Meg might not be as stable as the 0.5Meg.



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yarwell