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Standard User filbert42
(newbie) Sun 19-May-19 22:22:13
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AIrband - any experience?


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Looks like Airband might be available in my part of Worcestershire. I can't find much mention of it in the forums and certainly nothing recent. Some reviews elsewhere are mixed.

Doesn't any one have any first hand experience?
Standard User filbert42
(newbie) Sat 25-May-19 21:04:23
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Re: AIrband - any experience?


[re: filbert42] [link to this post]
 
bump...

doesn't anyone know anything about Airband
Standard User Retr0
(newbie) Tue 22-Sep-20 18:34:17
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Re: AIrband - any experience?


[re: filbert42] [link to this post]
 
I have looked at Airband before and whilst I haven't used them and I can't anyways, they seem to be a pretty good company looking at everything they have been doing so far. They currently serve Wireless Broadband and FTTP (Fibre To The Premises) and can do I think max 50 down on Wireless on Gigabit down on FTTP. I think they are a good provider but your decision to move over there depends on who your currently with and what you are currently getting at the moment.

You know when something isn't known to work well but it actually works for you quite well? It's a common occurrence for me. Just need to reach for that fibre cable.


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Standard User filbert42
(learned) Sat 24-Oct-20 07:44:07
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Re: AIrband - any experience?


[re: Retr0] [link to this post]
 
Thanks for that, so far they don't seem interested in this area. I've emailed them three or four times and even spoken to them at a County Council event last year and they haven't been back to me.
Standard User Retr0
(newbie) Wed 04-Nov-20 20:13:39
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Re: AIrband - any experience?


[re: filbert42] [link to this post]
 
No problemo. That's definitely strange, I'd recommend continuously poking them about it as that usually works well for things like this.

You know when something isn't known to work well but it actually works for you quite well? It's a common occurrence for me. Just need to reach for that fibre cable.
Standard User tarka_the_otter
(newbie) Thu 04-Mar-21 16:38:54
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Re: AIrband - any experience?


[re: filbert42] [link to this post]
 
Old thread I know - but for anyone else finding this "just don't do it" if you have got any alternative to Airband (Airbad) then save yourselves years of anguish and go elsewhere. When you hear a sales team doesn't repsond like this take it as a warning ... their sales team are much more responsive than their support! I say this as a unhappy customer ofAirband for 2.5 years
Standard User Pheasant
(experienced) Thu 04-Mar-21 19:31:13
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Re: AIrband - any experience?


[re: tarka_the_otter] [link to this post]
 
How much are you paying a month if you don't mind the ask? What type of service?

My Broadband Speed Test
Standard User tarka_the_otter
(newbie) Fri 05-Mar-21 00:49:33
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Re: AIrband - any experience?


[re: Pheasant] [link to this post]
 
Currently £38pm for a supposedly 40Mbps down 10Mbps up link but rarely gets anywhere close and regular loss of service. So as for "What type of service" ... bad is the real answer. It is a fixed wireless link
Standard User TimJ
(committed) Fri 05-Mar-21 13:33:45
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Re: AIrband - any experience?


[re: tarka_the_otter] [link to this post]
 
In August 2019 the local council gave Airband the contract to install FTTP in this area (South Worcestershire) and Airband said that they intended for us all to be connected by Christmas. It slipped and slipped and I was actually connected a few days before Christmas 2020!. I know a lot of slippage was outside their control due to CV19 but their communication was appalling.

The first few weeks of service was unusable with huge packet loss. I went through DCMS and refused to sign off the Gigabit voucher. Needless to say it soon got fixed and to be honest the service has been good since then. Speeds well in excess of the advertised rate, pings good. We do get some iplayer buffering that I can't explain that we did not get before on 4G.

Downside is that they use CGNAT and as far as I can tell IPV6 is disabled. Their support is non-existent. I believe we are on a full fibre back haul, not a wireless back haul as many of their FTTP installations are.

Currently paying £24.98 for 150/50Mbps. It is due to go up to £39 after 12 months.
Standard User tarka_the_otter
(newbie) Fri 05-Mar-21 14:45:27
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Re: AIrband - any experience?


[re: TimJ] [link to this post]
 
Tim - I have PM'd you some details of speed test site that I believe Airband favour through traffic prioritisation and some I don't think they do. If you are getting any iPlayer buffering on a 150/50 link then I suspect you aren't really getting that for normal traffic even if that is what some speed tests imply you are getting.

My link is not FTTP (it is wireless radio) as that is not available here yet - I really hope Connecting Shropshire don't give that to Airband. I am faily convinced Airband are not really interested in running an Internet company - they are just in it to take bites at all the public money that is being made available - if a second round of funding for FTTP hadn't arrived I wouldn't have been suprised if they didn't do a Phoenix. They have said they are only looking at rolling out FTTP now - no more of the "most wonderful ever" radio tech that they plugged previously ... just happens to coincide with the fact that public subsidy is all FTTP now.
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