Virgin Media inactive cabinet

Hi There, first post so please be gentle. A family member is planning on moving out. The apartment he is interested in did, at some time, have Virgin Cable. On the residential checker Virgin Cable is not available and the helpline were no help.
The Business Sales were more help and after a check with their office based feasibility team it looks like there was a service provided previously and there is still a cabled OmniBox (I have seen it) but the Virgin Database says that the cabinet is now inactive. She did say the database may well be wrong but the only way to find out would be a site visit.

Any thoughts?

I'm lucky with M350 Virgin and I'm not moving out. How do other, not so fortunate people, cope with 50Mb Copper Wired Broadband bearing in mind the family member is a very heavy downloader. Say 200Gb per night.

The Sales Rep at Now Broadband says nobody needs more than 36Mb so they will be fine with 36Mb or more.

Help

Most people cope with 50Mb (or lower potentially) because they don't download over 200GB every night - that is pretty unusual and an outlier.

As far as Virgin is concerned - you could try knocking on doors of neighbours in the area and ask if they have a Virgin connection. Pretty poor that Virgin don't know whether their cabinet is live or not.

In reply to a post by Hamster1962:

the family member is a very heavy downloader. Say 200Gb per night.

That is a lot of game updates nightly. That sort of download every 2 weeks is more normal for heavy gamers on PS4/PS5, XBox or PC.

Might need to see if mobile data (4G or 5G) unlimited plan is faster.

73 Terabytes a year is some serious downloading

Streaming aside he must have some good disk space!

I averaged 10tb down, 1.7 tb up in my last few months with Zen before I gave up with 65mbit speeds and went back to Vermin for Gig1 even though they are an awful company.

Plenty of people use more data than OP is quoting.

Out of interest are you happy with the move to Virgin?

Sorry for the late update. He moved into the property. After many, many, very frustrating calls to VM the Broadband was activated at M350. VM insisted the premises needed cabling and just would not believe me when I said the that there was a cable already there.

They said a site visit had been carried out but it couldn't have been as the property is gated. Eventually a real site visit was organised with me there and that engineer said there would be no problems. The Omni-Box was even live, unused after all these years.

The cabinet was well hidden though but we found it after a search.

The M350 was installed and up and running in a day.

Two lessons learned :-

1. Don't give up when you know you are right.
2. 'Now Broadband' are the worst company I have ever dealt with!

Hamster

Edited by Hamster1962 (Thu 24-Mar-22 08:38:41)