Hi-velocity MAC Code

oh dear! I sem to have reopened a can of worms. Apologies to all concerned. But if I may be allowed to bring you all up to date, I still have no MAC and no SErvice. I followed up my email with dozens of calls with no answer. I found the original wholesale supplier with whom I spoke and they refused to deal direct, instead saying they would go back to HV and get them to call me!!

Needless to say after several days there was no response. I called many times again on Monday only to get an answer (the first after eight days of calling every option on the IVR. Lo and behold it was Anthony. I was driving and having to speak up to be heard. He said if I continued shouting at him he would terminate the call!!! He then hung up!

I called him back and after blocking my number he answered again. This time I referred to my letter he said that he had read it but found it so abusive that he ignored it! What kind of organisation treats customers like this then?

I obtianed another promise of my MAC for later in the day. Called back yesterday and 'James will get it for you in the next hour...' Three hours later I got James his first response to me was 'why are you still with us?' and laughed. Promised to call me this morning (Wed) at latest with it.

Two pm today got Anthony again, 'Oh he's not in until 4pm I'll put a note on his PC screen.' Called again at 4.30pm 'not back yet will get him to call you'. Time now 10.43pm still no MAC number.

How can I move without it, how can they unreasonably withold it? I don't think I have been treated so shabbily in my entire life.

WHAT THE HELL IS GOING ON DOWN THERE????

Look on the bright side, if you wrote this post 3 to 4 years ago, you would of had a group of HV users who hanged out on the HV forums, coming here and telling everyone your a liar and its all your fault. Luckily, there has been way to many horror stories for that to wash and even some of those die hard fanboys have left the roost.

Try a cease and provide, i think its your only option to get this sorted

Looks like your only viable option is a cease and provide.

>oh dear! I sem to have reopened a can of worms. Apologies to all concerned.

No apology needed, just that the other thread developed into events and personalities who have now moved on. Peoples experiences with this ISP can be helpful, but a continuation of old arguments will not.

Your concern is of today and that is what posters should focus on.

I've sent you a pm. (Small flashing envelope at top left).

Hi all,

I contacted ViaTel with a faxed letter about my situation and they responded within half hour telling me that I should deal with murphx innovative solutions. They are supposed to be resellers to HiV too. I contacted them and they said they will speak to HiV on my behalf. Still no MAC code!

So how do you do a cease and provide? Do I contact BT?

Cheers,
Dan

Sending you a PM

Not 100% sure anymore, but I would think that BTO would be the place to go. Speak to your prospective new ISP and ask them if they can help/point you to a phone number to ring.

OFCOM and so on may or may not help.

The only other way used to be having a change on your phone details ie.. name change, number change.

There's also a TAG removal line or something like that where an ISP has left their tag on the line but deny all knowledge of it being there. (Well there was one anyway)

Been years since I had to request a cease and provide, so well rusty on how to go about it so hopefully someone else with more recent knowledge of the possibles will give you some helpful info.

First of all, ignore anyone digging up the past, be they for or against Hi-V as that won't help you.

Next, try BTO and see if there's still the TAG removal service (not trawling through the previous thread for the obvious reasons). Other than that and going through the complaints procedures for the various organisations I can only see a cease and provide freeing your line up.

Good luck anyway

I think things that happened in the past will help him and advised him to be careful what he says to people via the PM system, regardless of how sympathetic they may seem.