Titan ADSL - No refund after migrating in Jan

Migrated back to Vivaciti on Jan 5th, got an email Feb 4th from Titan showing I was due a refund of £18.38 and that it would be credited to my account within 14 days. 3 emails and over a month later no refund and no reply to any of the emails.

Anyone else in or been in a similar situation with Titan?

Hi,
Did you migrate from Enta via Titan to us again via Enta? If so the refund should have come from Enta and if you raise a ticket to us we can help with this, if you moved from them via their service with Vispa, then I think you may have a problem.

It was from their O-Bit service, I have an O-Bill from them showing the refund which has Titans name and address on so I'm assuming it won't be O-Bit that's responsible for the refund.

Send them a recorded delivery letter requesting they pay up within 10 working days, or that you'll see them in court.

Jeff, I have 100% the same.

mr2gti, Try emailing them again, apparently their email system is not reliable as they didn't get any of my previous emails.

They did get the one I sent this morning asking for a reply by close of business tomorrow or I would issue proceedings in the County Court, got a reply to that one in under an hour!.

On Thu, Mar 11, 2010 at 8:59 AM, <[email protected]> wrote:
> Good morning
>
> Terribly sorry but we don�t appear to have received any emails of late from
> yourself.
> We shall look into this for you. Do you have a contact number that we may
> call you on?
>
> If you would like to complain please write into us and your complaint will
> be responded to within 5 working days.
>
>
> Kind regards
>
> Matt


Update at 09:28

Had another reply, I should receive a cheque within the next 5 days.

Edited by jeff1106uk (Thu 11-Mar-10 09:29:54)

about as reliable as their phones then

To be honest Jeff, I have not approached them about it as yet, i'm hardly going homeless over £11 to be fair.

But I will get round to it.

I agree, the amount isn't going to kill me

But .... I don't like being ignored for over 2 months and then told no emails were received when I have read receipts for them and now (unsurprisingly) after 8 days the promised cheque hasn't arrived

In reply to a post by jeff1106uk:

I agree, the amount isn't going to kill me

But .... I don't like being ignored for over 2 months and then told no emails were received when I have read receipts for them and now (unsurprisingly) after 8 days the promised cheque hasn't arrived

That's exactly why I cancelled my DD with them before I left. I owe them money still,I left months ago now but until they can send me a correct invoice for the correct amount I owe they can frankly whistle for it! If they can't even get simple things like a working office phone number or billing the correct amount right so what a chance a decent DSL service??