really iffy pings tonight with Xilo.

Not sure if anyone else is having the same problem.
even the xilo speedtester is giving me 79+ MS (normally its 31)

Tracing route to www.bbc.net.uk [212.58.246.93]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 101 ms 44 ms 43 ms lns2.uan.thn.uk.murphx.net [89.145.254.70]
3 44 ms 44 ms 44 ms uan-er1.uan.thn.uk.murphx.net [89.145.254.65]
4 164 ms 204 ms 200 ms ge2-6-1.cr2.core.thn.uk.murphx.net [89.145.254.1
69] 5 49 ms 49 ms 49 ms ge1-2-1.crs1.core.thn.uk.murphx.net [109.170.249
.45]
6 43 ms 43 ms 44 ms te2-3.cr05.tn5.bb.gxn.net [62.72.139.97]
7 * * * Request timed out.
8 45 ms 45 ms 45 ms 212.58.238.149
9 43 ms 43 ms 44 ms te12-1.hsw1.cwwtf.bbc.co.uk [212.58.239.234]
10 47 ms 46 ms 47 ms 212.58.255.12
11 43 ms 43 ms 44 ms bbc-vip014.cwwtf.bbc.co.uk [212.58.246.93]

Tracing route to www.bbc.net.uk [212.58.246.93]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 39 ms 38 ms 39 ms lns2.uan.thn.uk.murphx.net [89.145.254.70]
3 40 ms 40 ms 40 ms uan-er1.uan.thn.uk.murphx.net [89.145.254.65]
4 45 ms 46 ms 45 ms ge2-6-1.cr2.core.thn.uk.murphx.net [89.145.254.1
69]
5 180 ms 204 ms 198 ms ge1-2-1.crs1.core.thn.uk.murphx.net [109.170.249
.45]
6 44 ms 44 ms 44 ms te2-3.cr05.tn5.bb.gxn.net [62.72.139.97]
7 * * * Request timed out.
8 44 ms 44 ms 44 ms 212.58.238.149
9 46 ms 44 ms 44 ms te12-1.hsw1.cwwtf.bbc.co.uk [212.58.239.234]
10 50 ms 50 ms 49 ms 212.58.255.12
11 48 ms 47 ms 47 ms bbc-vip014.cwwtf.bbc.co.uk [212.58.246.93]

I'm OK on C&W - a normal 30ms. A murphx problem perhaps?

Drop us a ticket and we'll have a quick look for you - we can change the gateway for you, but as the latency does not continue down the route, it not likely affecting you.

Ignore the speedtest latency - it is not standard ICMP latency, so will generally be higher.

Matt

tbh I only noticed a problem when trying to watch the bosnia herzegovina via the Eurovision website.Its been working fine for all the other national finals.

d.l speed is 100% fine its just the stream seems to be stuttering and the ping in wow is way up above its normal level .(thanks for the reply so quicky) will just see how it pans out over the next 24 hrs see if it sorts itself out.

thanks matt.

its back to low 30's this morning.

The traceroutes that you've posted look pretty good to me.

The one hop that you've highlighted in bold is an intermediate hop, and in general, routers give lesser priority to responding to ICMP packets than they do those of standard data packets passing though it when they are busy (could be learning new routes, or the CPU might just be doing something else) - I can quite easily replicate it buy just flapping a bgp session with a peer, for example.

If there was really a problem (eg capacity passing through that router), then all the hops after that router would be seeing high ping times too.

So, in general, I wouldn't worry about high pings on intermediate hops; after all your round trip time to BBC is still just 43/44ms.

Alan

aye I spoke to uno earlier on today about it.
normally my ping to the BBC is 15

as im on fastpath.it seems much better tonight I just watched the Bulgaria National final for Eurovision and it didnt stutter once.

Ping to the BBC is a lot better also (taken at 8:40 tonight.

Tracing route to www.bbc.net.uk [212.58.246.92]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 15 ms 15 ms 15 ms lns2.uan.thn.uk.murphx.net [89.145.254.70]
3 15 ms 15 ms 15 ms uan-er1.uan.thn.uk.murphx.net [89.145.254.65]
4 15 ms 15 ms 15 ms ge2-6-1.cr1.core.thn.uk.murphx.net [89.145.254.1
61]
5 15 ms 16 ms 15 ms te2-3.cr05.tn5.bb.gxn.net [62.72.139.97]
6 * * * Request timed out.
7 15 ms 16 ms 15 ms 212.58.238.149
8 16 ms 16 ms 16 ms te12-1.hsw1.cwwtf.bbc.co.uk [212.58.239.234]
9 17 ms 16 ms 16 ms 212.58.255.12
10 16 ms 17 ms 16 ms bbc-vip013.cwwtf.bbc.co.uk [212.58.246.92]

Trace complete.