Bt problem (fixed)

Hi this is my problem

My line is 45db and holds at 6db snrm fine

sync snr Mode
2011/03/24 12:56:04 GMT 1 7837 6.0 G.DMT2+ Annex A

to this @ 57.3db
sync snr Mode
2011/03/30 19:18:13 BST 1 3501 6.1 G.DMT2 Annex A

How and why can it switch to adsl2 from adsl2+ ?

And why would my house move further up the coast?

I am in the test socket and have tried 4 different routers two 2wire 2700hgv and a D-linkdsl2740b and a D-link2640r, all with no phones plugged in to rule that out also.

The first time i was in correspondence with my provider and within minutes it was back i was not sure if they kicked the line as i was speaking about it but this time its been 45 minutes since the change and it seems stuck.

Thanks in advance

Edited by TiMeTraVeLeR (Wed 30-Mar-11 22:26:46)

Sorry about the sync snr and mode being in the wrong place, it is correct when i try to edit them but move when i post i am sure it is readable anyway

Edited by TiMeTraVeLeR (Wed 30-Mar-11 20:26:06)

Have you contacted them, to get the exchange looked at. I'm no expert but seems like there is something wrong at the exchange, which phisically needs looking at.

I have a ticket open at the minute, but no contact since the 24th on the matter i just wondered if any of the techs from ttb have heard of this, what are the symptoms and how i can resolve this.

Sorry your having trouble TiMeTraVeLeR. How long has this been going on? Looking at your post, you look like you have spent some hard earned cash on routers as well. Is this package your on sold by Vivaciti Broadband? If so help Vivaciti , get your act together.

if the reseller is being abit slow to respond you can always contact o-bit support direct http://www.o-bit.net/contact.html, they won't quite change line profiles immediately on the phone but are usually done the same working day.

shouldn't have a problem switching between adsl1/2 and setting snr targets, etc.

Sounds like a line fault. Plug a phone into the test socket and do a quiet line test. If you hear any noise, report it as a voice fault to BT. If you don't hear any noise, report it as a fault to the ISP and they have to get it fixed.

Thanks guys, has the quite line test changed numbers? as i can not reach it on 17070

Is your phone with BT?

In reply to a post by TiMeTraVeLeR:

Sorry about the sync snr and mode being in the wrong place, it is correct when i try to edit them but move when i post i am sure it is readable anyway

Can't answer your question, but click the Quote button against my post to see how I have done this:-

.                          sync  snr      Mode
2011/03/24 12:56:04 GMT 1  7837  6.0      G.DMT2+ Annex A 	

to this @ 57.3db
                           sync  snr      Mode
2011/03/30 19:18:13 BST 1  3501  6.1      G.DMT2 Annex A

I've had to play around with the spacings a bit, and a trick is to copy/paste an existing nearly suitable space if things go wrong in Preview. Note because the section starts with spaces/tabs then they get ignored, so I inserted a full stop.

Edited by RobertoS (Wed 30-Mar-11 21:48:43)

Thanks guys , yeh i see the spacing has to be weird to get things aligned cheers Rob

Yeh my phones with bt BatBoy

Seems there is a problem at Bt's end, my phone wont ring i can not ring out.
Bt have said they know there is a problem and will try to fix it in 3 days.

Ive renamed the thread now

Edited by TiMeTraVeLeR (Wed 30-Mar-11 22:27:29)

Ah!

The phone problem does indeed explain it, but your 3.5Mbps connection speed masked the problem.

Your service is carried over a pair of wires from the exchange to you. If one wire becomes disconnected the phone will not work, but the broadband will at a very much reduced speed. Typically under 1Mbps.

If yours had been that low several people would have picked it up immediately.

Re that spacing, it isn't all done with spaces, just the final alignment. It is the bracketed directives round it that do most of the work. So if I hadn't adjusted anything, but just inserted the full stop - which as most things start with text I haven't done before - we would have had:-

.                                               sync   snr         Mode
2011/03/24 12:56:04 GMT 1  7837  6.0      G.DMT2+ Annex A 	

to this @ 57.3db
                                             sync   snr           Mode
2011/03/30 19:18:13 BST 1  3501  6.1 	  G.DMT2 Annex A

That sounds promising