New telephone number for Invictel Ltd

Anyone using our old number to contact us should now use our new telephone number, which is 0333 101 0052.

Our opening times still remain 24/7

Regards,

In reply to a post by Invictel:

Anyone using our old number to contact us should now use our new telephone number, which is 0333 101 0052.

Our opening times still remain 24/7

Regards,

Congratulations on using an 03 number! More ISP's need to do this.

On a small note, does someone need to update the website to show the number has changed?

Well done. Your site still shows an 0843 number. I see one of this numbers and run a mile...being the rip-off that they are.

You could be losing business daily!

DrT

Thanks for the comments guys.

Problems with the 03 number meant we had to revert back to our original 0843 number. We understand that this isnt ideal in terms of customer service and we are currently trying to resolve the issues with the 03 number.

We are looking at 0800 numbers currently and this would obviously be even better than 03.

In the meantime, any customers who need to speak to us can always drop us an email with their phone number and we would always be happy to call back, if they did not want to use our 0843 number.

Regards,

Invictel.

In reply to a post by Invictel:

We are looking at 0800 numbers currently and this would obviously be even better than 03.

Not always. If someone is calling from a mobile, they are likely going to be charged for 0800 calls.

03 are included within minutes so would be free. If you're having problems with 03 numbers, why not get a geographic number too?

Matt

As Uno points out - mobile users are charged heavily for calls to 0800 numbers, but would have 03 numbers as part of a call package.

It amazes me that companies have so many problems with non-geographical numbers. I used to connect anything up to 100 a day when 0870's started, 03 should be no more difficult, if anything a lot easier. It's all Internet webpage controlled these days.

In reply to a post by TMCR:

As Uno points out - mobile users are charged heavily for calls to 0800 numbers, but would have 03 numbers as part of a call package.

I left a road-side motor recovery company as they used an 0800 number for the call-out service. They had not thought (duh) that if one is stuck with a car one is likely to be using a mobile and 0800 is therefore charged @ 40 p per min IIRC.

DrT

As Invictel have only been trading for a month, One is grateful for the update on the phone number.

I'm sure we are all grateful that invictel have also got the hang of how to trade as a referral agent within the rules on adslguide.

Edited by deleted (Mon 29-Aug-11 19:50:53)

In reply to a post by DrTeeth:

and 0800 is therefore charged @ 40 p per min IIRC.

The rate isn't fixed, but set by each provider. I believe that one or two don't charge anything for 0800 numbers but I think they are MVNOs instead of the actual provider.

Matt

In reply to a post by RandomJointer:

As Invictel have only been trading for a month, One is grateful for the update on the phone number.

I'm sure we are all grateful that invictel have also got the hang of how to trade as a referral agent within the rules on adslguide.

Cut it out RJ!

Your dislike of the smaller companies (those that are not BT that is) is well known to regular members, but this swipe was totally uncalled for. Nice axe...grind it elsewhere.