Aquiss or Vivaciti for TT reselling.

Anyone care to make a recommendation for one or the other based on a Talk Talk LLU SMPF line? Speeds, customer service, billing, etc?

Hmmm looking at the Aquiss site seems TT reselling isnt an option. Yet according to this post it is. http://forums.thinkbroadband.com/otherisp/t/4052179-...

Edited by Banger (Sat 19-Nov-11 23:01:51)

Re Vivaciti, generally had good responses to tickets. Had a billing issue that was sorted without any fuss recently.
I did have a delay (Getting an IP block) a while back which was sorted within the hour when the MD (Karl I think) happened to answer the phone. An advantage of being with a smaller ISP

Have no experience with Aquiss.

Another to consider would be Xilo who also have a good rep on here. Had some dealings with Xilo Matt recently who came across as very approachable and helpful.

Gary

Cheers Gary will look at Xilo too.

In reply to a post by Banger:

Hmmm looking at the Aquiss site seems TT reselling isnt an option.

Out of interest, how have you come to that conclusion?

Our Family Value range is TT based. http://www.aquiss.net/broadband-family-value.php

I put my telephone number in and it came up with 5mb as Max speed, so I assumed it wasn't available at my exchange (NEWN).

In reply to a post by Banger:

I put my telephone number in and it came up with 5mb as Max speed, so I assumed it wasn't available at my exchange (NEWN).

Our results are starting to factor in new rules that will become into force from April 2012. Our site is being adjusted bit by bit.

As feared (and we have already raised concerns), because we have to explain what customers in your area are getting, it only takes 1 bad result to mess up results, especially for smaller providers who don't have customerbases for bigger samples to be worked out.

If you can PM your line stats, I will be able to give you a better idea.

PM Sent.

and replied

I put in the # of my current 19 Meg ADSL2+ line and your site gave me "Estimated Speed 6.5 Mbps" . This was the same as the estimated ADSL Max speed in your copy of the BT Availability estimate and well below its dubious 13 Meg ADSL2+ estimate.

Yet TT LLU is available at my exchange, THTT. Why only proffer an ADSL Max speed? Isn't that the way to turn away prospects? Or is your website faulty?