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Been on Vivaciti Surfwise for about 10 months now, and it was perfect for the first nine months, maxing out my line 24 hours a day. However, in the past month max download speeds have fallen to 6MB (while my sync speed has remained at about 15MB), and have stayed there consistently. I have tried with another router, but it has made no difference. Any suggestions?
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Please can you post your line stats from the router? See here for help.
What have vivaciti advised?
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Upstream 1019
Downstream 15477
SNR Margin(Upstream) 12.0
SNR Margin(Downstream) 2.9
Line Attenuation(Upstream) 16.4
Line Attenuation(Downstream) 32.0
Very little so far, just asked to log speed tests.
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Nothing wrong there. Which Surfwise product is it you are on? There are quite a few.
When you say "maxing out my line 24 hours a day", do you mean it went at full speed whenever you checked, or that you download(ed) 24/7?
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Edited by RobertoS (Wed 04-Jan-12 21:22:00)
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Surfwise Complete with file-share add-on (ie. unlimited downloads and no throttling).
When the connection was used to download anything, it always ran at full line-speed (approx 1.3MB). Certainly wasn't downloading 24/7, but used more than enough to notice the consistency of the connection.
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Worth running the following speedtest which logs the result against your phoneline a few times - speeds matters up when talking to tech support at Vivaciti
http://internet-speedtest.net/
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Well you're on the best one, so I can't think why it shouldn't be performing. Sorry  .
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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I may be completely off the mark here, but doesn't the fact that the sync speeds remain unaffected imply that it isn't a line issue?
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Probably correct. However you need to see if you can find the error stats and see how they ramp up. What router is it?
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Current uptime is admittedly only 4 hours, but no errors so far. It is a Billion 7800N.
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