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Standard User AdvWar
(learned) Wed 04-Jan-12 19:48:13
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Speeds halved overnight, any solutions?


[link to this post]
 
Been on Vivaciti Surfwise for about 10 months now, and it was perfect for the first nine months, maxing out my line 24 hours a day. However, in the past month max download speeds have fallen to 6MB (while my sync speed has remained at about 15MB), and have stayed there consistently. I have tried with another router, but it has made no difference. Any suggestions?
Standard User RobertoS
(sensei) Wed 04-Jan-12 19:59:21
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Re: Speeds halved overnight, any solutions?


[re: AdvWar] [link to this post]
 
Please can you post your line stats from the router? See here for help.

What have vivaciti advised?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User AdvWar
(learned) Wed 04-Jan-12 20:50:26
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Re: Speeds halved overnight, any solutions?


[re: RobertoS] [link to this post]
 
Upstream 1019
Downstream 15477
SNR Margin(Upstream) 12.0
SNR Margin(Downstream) 2.9
Line Attenuation(Upstream) 16.4
Line Attenuation(Downstream) 32.0

Very little so far, just asked to log speed tests.


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Standard User RobertoS
(sensei) Wed 04-Jan-12 21:21:39
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Re: Speeds halved overnight, any solutions?


[re: AdvWar] [link to this post]
 
Nothing wrong there. Which Surfwise product is it you are on? There are quite a few.

When you say "maxing out my line 24 hours a day", do you mean it went at full speed whenever you checked, or that you download(ed) 24/7?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.

Edited by RobertoS (Wed 04-Jan-12 21:22:00)

Standard User AdvWar
(learned) Wed 04-Jan-12 21:58:04
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Re: Speeds halved overnight, any solutions?


[re: RobertoS] [link to this post]
 
Surfwise Complete with file-share add-on (ie. unlimited downloads and no throttling).

When the connection was used to download anything, it always ran at full line-speed (approx 1.3MB). Certainly wasn't downloading 24/7, but used more than enough to notice the consistency of the connection.
Standard User rarrar
(member) Wed 04-Jan-12 22:19:38
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Re: Speeds halved overnight, any solutions?


[re: AdvWar] [link to this post]
 
Worth running the following speedtest which logs the result against your phoneline a few times - speeds matters up when talking to tech support at Vivaciti

http://internet-speedtest.net/
Standard User RobertoS
(sensei) Wed 04-Jan-12 22:22:20
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Re: Speeds halved overnight, any solutions?


[re: AdvWar] [link to this post]
 
Well you're on the best one, so I can't think why it shouldn't be performing. Sorry frown.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User AdvWar
(learned) Wed 04-Jan-12 22:23:59
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Re: Speeds halved overnight, any solutions?


[re: RobertoS] [link to this post]
 
I may be completely off the mark here, but doesn't the fact that the sync speeds remain unaffected imply that it isn't a line issue?
Standard User RobertoS
(sensei) Wed 04-Jan-12 22:58:29
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Re: Speeds halved overnight, any solutions?


[re: AdvWar] [link to this post]
 
Probably correct. However you need to see if you can find the error stats and see how they ramp up. What router is it?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User AdvWar
(learned) Wed 04-Jan-12 23:34:14
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Re: Speeds halved overnight, any solutions?


[re: RobertoS] [link to this post]
 
Current uptime is admittedly only 4 hours, but no errors so far. It is a Billion 7800N.
Standard User RobertoS
(sensei) Thu 05-Jan-12 00:16:50
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Re: Speeds halved overnight, any solutions? *DELETED*


[re: AdvWar] [link to this post]
 
Asked about the previous router, but the answer is in the OP.

Edited by RobertoS (Thu 05-Jan-12 00:18:17)

Standard User nredwood
(eat-sleep-adslguide) Thu 05-Jan-12 00:35:56
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Re: Speeds halved overnight, any solutions?


[re: AdvWar] [link to this post]
 
No details, but there was some issue with an international link or similar mentioned on BE IRC last night

Be* Unlimited
Standard User Banger
(eat-sleep-adslguide) Thu 05-Jan-12 02:18:37
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Re: Speeds halved overnight, any solutions?


[re: AdvWar] [link to this post]
 
Definitely worth opening a ticket with Vivaciti. I'm on the partial LLU service and only been on it a month or so and it maxes out just about anytime of the day. I have a Billion 7800 wired which has a throughput problem on current 1.06e firmware. I swapped my router over to the old speedtouch and the throughput problem is solved so dont discount the router.

Having said that my speed was affected by TCP re-transmissions in the router aka pauses in big downloads say 100-200mb in size. Speedtests are unaffected as the download filesize is so small it doesn't seem to stress the router.

I'm beginning to wonder if it isnt a compatibility problem between the Billion and Broadcom Line card/DSLAM. I got set-up details from Surfwise but when I run speedtests it says O-bit telecom so maybe they are changing name. Certainly worth contacting Viva.

Tim
www.vivaciti.net & freenetname
Billion 7800 on 24 Meg Variety LLU
My Broadband Speed Test

Edited by Banger (Thu 05-Jan-12 02:21:46)

Standard User AdvWar
(learned) Thu 05-Jan-12 03:14:07
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Re: Speeds halved overnight, any solutions?


[re: Banger] [link to this post]
 
Thanks for the input. I have tested the connection quite thoroughly with my old router, a D-Link DSL-2640B, and come up with the same results.

I'm really at a loss, it seems like my line either has a very low profile, or my connection is being throttled.
Standard User Banger
(eat-sleep-adslguide) Thu 05-Jan-12 09:46:04
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Re: Speeds halved overnight, any solutions?


[re: AdvWar] [link to this post]
 
I didn't think the full LLU had profiles, and you're paying for no throttling, most likely a network problem.

Tim
www.vivaciti.net & freenetname
Billion 7800 on 24 Meg Variety LLU
My Broadband Speed Test
Standard User gmoorc
(member) Thu 05-Jan-12 12:57:32
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Re: Speeds halved overnight, any solutions?


[re: Banger] [link to this post]
 
In reply to a post by Banger:
I got set-up details from Surfwise but when I run speedtests it says O-bit telecom so maybe they are changing name.

That will be because your service is provided over the O-bit network.

Surfwise is just the name O-bit use for their broadband offerings.
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