Point of information, ADSL24 no longer use Entanet. Although one of their package ranges pretty well copy them. Those are through Daisy, (Murphx bought by Daisy).
From what I see here both vivaciti and ADSL24 get top marks for caring about customers and trying to sort out problems. Occasionally they fail, but that applies to all ISPs. In the case of these two I feel there are sometimes errors on the user's side which can make things worse.
At least both of them appear to have some staff. Jason is
UKFSN - all of it.
But I'm confused. "I was on a LLU contract, so not with entanet anymore"
? So you were on C & W through UKFSN? Is that still working, and who has your phone line at the moment? Have you one, (I think so), or two lines?
Why are you thinking of an Entanet reseller to replace UKFSN, and why are you looking around? Is it that, quite out of the blue, your line has been taken by Sky and messed you up, and with Jason being uncontactable and no help at all you want out? The fact that UKFSN is an Entanet reseller is irrelevant in a way, as that is nothing to do with his C & W resold products.
Do you know your exchange? The link to what samknows
says would be ideal. There could be better products available to you than C & W. As well as ADSL24 and vivaciti, xilo/uno could be on your list, depending on what samknows says.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost
. Internet connection -
Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant."
- Jean-Antoine Petit-Senn.
Edited by RobertoS (Tue 28-Feb-12 21:49:55)