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Standard User anmatr
(newbie) Mon 30-Jan-12 13:57:09
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UK FSN


[link to this post]
 
All,
tried to contact UK FSN (UK Free Software Network), which is Jason Clifford on their email and phone line but no response. The phone line cuts out immedately with no dial tone.

The first email I sent was on Friday lunch time and only got the usual automatical reply with 'suppor ticked opened'.

When I checked on the Companies House website I could see that the accounts for this company (No. 05292112) are overdue for 14/12/2011.

Does anyone have the same provider and experience similar issues?

Thanks for any help on this.

Anmatr.
Standard User RobertoS
(sensei) Mon 30-Jan-12 14:11:10
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Re: UK FSN


[re: anmatr] [link to this post]
 
If you look at the lines above the "Return", you see he hasn't submitted the 2009 or 2010 accounts either.

He's always been like this. The "Proposal to strike off" is an annual event. He must be paying a fortune in fines. Literally thousands of pounds.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.

Edited by RobertoS (Mon 30-Jan-12 14:11:46)

Standard User kamelion
(experienced) Fri 03-Feb-12 22:40:23
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Re: UK FSN


[re: anmatr] [link to this post]
 
Lots of people have the same issues. Find a reputable provider.

BeUnlimited
Bandwidth (Up/Down) [kbps/kbps]: 2,273 / 21,442


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Standard User therioman
(knowledge is power) Sat 04-Feb-12 00:04:02
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Re: UK FSN


[re: RobertoS] [link to this post]
 
Don't worry though, the profits he doesn't make will go to er, oh, Companies House.

I have to say this is the sort of nonsense I cannot abide.
Standard User RobertoS
(sensei) Sat 04-Feb-12 00:05:53
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Re: UK FSN


[re: therioman] [link to this post]
 
In reply to a post by therioman:
I have to say this is the sort of nonsense I cannot abide.
What is?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User therioman
(knowledge is power) Sat 04-Feb-12 10:35:11
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Re: UK FSN


[re: RobertoS] [link to this post]
 
Companies that don't file legally binding records when they should, people who make claims to do one thing, when it is clear those things are not happening and so on.

Jason should either straighten it out or quit the market - moving house is not good enough as a reason when you're running a service for other people that they pay for.
Standard User RobertoS
(sensei) Sat 04-Feb-12 10:53:04
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Re: UK FSN


[re: therioman] [link to this post]
 
I need to go check a few things at the library. Can't go through detailed company data from here any more.

I suspect he may have bigger problems.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User RandomJointer
(eat-sleep-adslguide) Sat 04-Feb-12 21:55:53
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Re: UK FSN *DELETED*


[re: anmatr] [link to this post]
 
Post deleted by billford

Edited by RandomJointer (Sat 04-Feb-12 21:58:55)

Standard User epyon
(committed) Sun 05-Feb-12 10:52:19
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Re: UK FSN


[re: RandomJointer] [link to this post]
 
Cool Cool

BE*Unlimited 18452/1408Kbps @ 3db INP1
Standard User RandomJointer
(eat-sleep-adslguide) Sun 05-Feb-12 19:48:53
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Re: UK FSN *DELETED* *DELETED*


[re: RandomJointer] [link to this post]
 
Post deleted by billford

Edited by RandomJointer (Sun 05-Feb-12 19:56:23)

Standard User BatBoy
(legend) Sun 05-Feb-12 19:50:10
Print Post

Re: UK FSN *DELETED* *DELETED*


[re: RandomJointer] [link to this post]
 
Post deleted by billford
Standard User RobertoS
(sensei) Sun 05-Feb-12 21:42:53
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Re: UK FSN *DELETED*


[re: RandomJointer] [link to this post]
 
In reply to a post by RandomJointer:
So I would just like to discreetly nod in your general direction, anmatr,
as if I nod vigorously the bees will get annoyed.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User rippedcotton
(experienced) Fri 10-Feb-12 17:14:35
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Re: UK FSN


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
I suspect he may have bigger problems.


Let's put it this way, he seems to be moving out of the house that his wife is living in.

--

Brian

UKFSN via Entanet
Standard User Kimi
(knowledge is power) Fri 10-Feb-12 18:34:22
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Re: UK FSN


[re: rippedcotton] [link to this post]
 
In reply to a post by rippedcotton:
In reply to a post by RobertoS:
I suspect he may have bigger problems.


Let's put it this way, he seems to be moving out of the house that his wife is living in.

Big upheaval then, good luck to him
Standard User RandomJointer
(eat-sleep-adslguide) Sat 11-Feb-12 22:01:35
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Re: UK FSN *DELETED*


[re: rippedcotton] [link to this post]
 
Post deleted by billford
Standard User Kimi
(knowledge is power) Sat 11-Feb-12 22:19:45
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Re: UK FSN


[re: RandomJointer] [link to this post]
 
lol
Standard User Finguz
(knowledge is power) Mon 13-Feb-12 18:38:56
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Re: UK FSN


[re: Kimi] [link to this post]
 
UKFSN ignoring customers and generally failing?

Now there's a surprise ...

My Broadband Speed Test

Any ISP that thinks that selling my click traffic is acceptable is MisinPHORMed
Standard User DrTeeth
(knowledge is power) Tue 14-Feb-12 23:58:21
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Re: UK FSN


[re: RandomJointer] [link to this post]
 
LMAO, very funny and clever too!

DrT

Stress - the condition brought about by having to resist the temptation to beat the living daylights out of someone who richly deserves it.
Standard User epyon
(committed) Wed 15-Feb-12 12:12:37
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Re: UK FSN


[re: RandomJointer] [link to this post]
 
I permit it.

BE*Unlimited 19068/1403Kbps @ 3db INP1
Standard User DrTeeth
(knowledge is power) Fri 17-Feb-12 16:32:47
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Re: UK FSN *DELETED*


[re: RandomJointer] [link to this post]
 
@ billford

Oh, come on; just mellow a bit wink.

You are censoring some funny stuff...it is called satire.

DrT

Stress - the condition brought about by having to resist the temptation to beat the living daylights out of someone who richly deserves it.

Edited by DrTeeth (Fri 17-Feb-12 16:34:58)

Standard User nickscs
(regular) Sun 19-Feb-12 13:23:41
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Re: UK FSN *DELETED*


[re: DrTeeth] [link to this post]
 
Having read these comments before Billford deleted them, he does seem to be rather over zealous. smile
Standard User nelsonsgoodeye
(newbie) Sun 19-Feb-12 22:23:16
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Re: UK FSN *DELETED* *DELETED*


[re: DrTeeth] [link to this post]
 
Post deleted by seb
Moderator billford
(moderator) Sun 19-Feb-12 22:39:59
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Re: UK FSN *DELETED* *DELETED*


[re: nelsonsgoodeye] [link to this post]
 
Post deleted by billford
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
Standard User DrTeeth
(knowledge is power) Mon 20-Feb-12 13:01:48
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Re: UK FSN *DELETED* *DELETED*


[re: billford] [link to this post]
 
A little bit of self-flagellation goes a long way.

Thank goodness I get the deleted posts by email - they are a real hoot.

DrT

Stress - the condition brought about by having to resist the temptation to beat the living daylights out of someone who richly deserves it.
Standard User anmatr
(newbie) Mon 27-Feb-12 14:23:14
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Re: UK FSN


[re: anmatr] [link to this post]
 
All,
thank you for all the replies. So bad I did not tick the "E-mail all replies to my real e-mail address", guess I've missed a lot of action here. (forward it again I've got it ticked now.)

It tuns out that Jason did reply - but only once. Not answering my questions properly. Still no phone line available.

After a month now I am still not clear on my line, paid him the current month as well (gone out automatically) - don't know when I get it back ever.

I've started to look out for a new company but haven't found the right product yet. I need it as a business, up to 20 MBit and a 20/1 contention ratio with fixed IP address. Can anyone recommend a good company?

Thanks,
Anmatr.
Standard User drogon
(regular) Mon 27-Feb-12 16:26:23
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Re: UK FSN


[re: anmatr] [link to this post]
 
If you're otherwise happy enough with Entanet (who are your provider anyway unless you're on an LLU service) then you could just stick with the connection you've got, then use entanet directly for any support issues you might have. Or get a MAC and move to any number of other Entanet resellers for probably the same monthly cost.

And they key phrase you need is 'Elevated Services' - the 20:1 thing was done away with some years back. The speed you'll get is obviously dependant on the equipment in the exchange and line length.

Gordon
Standard User anmatr
(newbie) Tue 28-Feb-12 08:23:31
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Re: UK FSN


[re: drogon] [link to this post]
 
I was on a LLU contract, so not with entanet anymore.
I can't get a MAC as Sky has taken my BT line. Sky has acted on the wrong phone number and my rejects (you get a letter when someone whants to take over your line) were overlaped and BT did only act on the first one. Very misfortunate events: I got two letters from BT with the same reference number. I called them on the 13th Jan after the first letter. But on the same day evening there was another take over attempt so BT sent another letter dated 13th. I could not see that this is a second attempt - the letter has the same reference number - and did not act on it. So BT allowed Sky to cease my line.
Now I try to claim back costs invoved from both parties. Not successful so far.

And then UKFSN not being helpful when not responding to my mails.

I spoke yesterday to Vivaciti which is another client from entanet, but it seems a small company again. Not sure about it.
How about ADSL24, any good?
What are the other clients of entanet?
Thanks,
Anmatr.
Standard User drogon
(regular) Tue 28-Feb-12 10:30:12
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Re: UK FSN


[re: anmatr] [link to this post]
 
In reply to a post by anmatr:
I was on a LLU contract, so not with entanet anymore.
I can't get a MAC as Sky has taken my BT line. Sky has acted on the wrong phone number and my rejects (you get a letter when someone whants to take over your line) were overlaped and BT did only act on the first one. Very misfortunate events: I got two letters from BT with the same reference number. I called them on the 13th Jan after the first letter. But on the same day evening there was another take over attempt so BT sent another letter dated 13th. I could not see that this is a second attempt - the letter has the same reference number - and did not act on it. So BT allowed Sky to cease my line.
Now I try to claim back costs invoved from both parties. Not successful so far.

And then UKFSN not being helpful when not responding to my mails.


Sounds like a bit of a catalogue of disasters then - I'm not even sure UKFSN could have realistically helped either, although the odd reassuring word might not have gone amis... I've no idea where I'd have started on this either (I'm an Entanet reseller, but I don't dabble with any of the LLU operators). I'm pretty sure I could easilly have gotten myself tied up for hours just trying to sort it out - but at the end of the day, it seems it's down to Sky and BT and I know from past experiences that just dealing with BT can be a bit of a nighmare without adding another operator into the equation )-:

In reply to a post by anmatr:
I spoke yesterday to Vivaciti which is another client from entanet, but it seems a small company again. Not sure about it.
How about ADSL24, any good?
What are the other clients of entanet?
Thanks,
Anmatr.


I can't really make much comment about Vivaciti, ADSL24, etc. as I've no personal experience of either - just search the forums for what others say (but bear in-mind that most people only post when disgruntled and rarely post praise!) I suspect getting the LLU Sky/BT thing sorted would be the first priority but where to start is anyones guess. Finding other Entanet resellers is a bit of a magic art - I know 4 others in the area I live in, but like me, they're all small operators and not really geared up for anything other than their own local clients. One give-away is usually to compare prices if they don't advertise the fact that they are using Entanet!

One of the best ISPs to help you sort out problems is probably AAISP, but then you will pay a bit more for it. They don't do Sky LLU though only Be as far as I'm aware.

G
Standard User DrTeeth
(knowledge is power) Tue 28-Feb-12 20:20:17
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Re: UK FSN


[re: anmatr] [link to this post]
 
ADSL 24 is top-hole. used to be with them in my ADSL/ADSL2+ days, left them only as got sick of BT's profiling system. Back with them with FTTC and ain't moving.

DrT

Stress - the condition brought about by having to resist the temptation to beat the living daylights out of someone who richly deserves it.
Standard User RobertoS
(sensei) Tue 28-Feb-12 21:47:40
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Re: UK FSN


[re: anmatr] [link to this post]
 
Point of information, ADSL24 no longer use Entanet. Although one of their package ranges pretty well copy them. Those are through Daisy, (Murphx bought by Daisy).

From what I see here both vivaciti and ADSL24 get top marks for caring about customers and trying to sort out problems. Occasionally they fail, but that applies to all ISPs. In the case of these two I feel there are sometimes errors on the user's side which can make things worse.

At least both of them appear to have some staff. Jason is UKFSN - all of it.

But I'm confused. "I was on a LLU contract, so not with entanet anymore"? So you were on C & W through UKFSN? Is that still working, and who has your phone line at the moment? Have you one, (I think so), or two lines?

Why are you thinking of an Entanet reseller to replace UKFSN, and why are you looking around? Is it that, quite out of the blue, your line has been taken by Sky and messed you up, and with Jason being uncontactable and no help at all you want out? The fact that UKFSN is an Entanet reseller is irrelevant in a way, as that is nothing to do with his C & W resold products.

Do you know your exchange? The link to what samknows says would be ideal. There could be better products available to you than C & W. As well as ADSL24 and vivaciti, xilo/uno could be on your list, depending on what samknows says.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.

Edited by RobertoS (Tue 28-Feb-12 21:49:55)

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