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Standard User Banger
(eat-sleep-adslguide) Sat 04-Feb-12 22:00:23
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Vivaciti Surfwise Outage then packet loss.


[link to this post] 		 
Lost PPP session yesterday from 2am to 6am. Tried calling support but BT woman said there is a fault so opened a ticket. But curious thing I haven't been using connection til 8pm tonight and the line seems to be suffering minimal packet loss on a regular basis since the outage.

Packet loss doesn't appear to be affecting speeds, all speed testers performing normally and downloads hitting a constant 17.72 mbps from good servers.

Anyone else? Here's my snapshot showing outage and packet loss.

http://www.thinkbroadband.com/ping/share/4fb38dcb132...

Tim
www.vivaciti.net & freenetname
Billion 7800 on 24 Meg Variety LLU
My Broadband Speed Test
Standard User deleted
(deleted) Sat 04-Feb-12 23:41:07
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Re: Vivaciti Surfwise Outage then packet loss.


[re: Banger] [link to this post] 		 
All ok here on surfwise complete.
Standard User Banger
(eat-sleep-adslguide) Sun 05-Feb-12 02:09:46
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Re: Vivaciti Surfwise Outage then packet loss.


[re: deleted] [link to this post] 		 
Cheers for letting me know.

Text
1
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|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   ||                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------||               home.gateway.home.gateway -    0 |  101 |  101 |    0 |    0 |    0 |    0 |
|hg03-gw.tn3.o-bit.net.128.107.77.in-addr.arpa -    0 |  101 |  101 |   31 |   32 |   47 |   31 ||                   abr01v9.tn3.o-bit.net -    0 |  101 |  101 |   31 |   33 |   47 |   31 |
|             252.128.107.77.in-addr.arpa -    0 |  101 |  101 |   31 |   31 |   47 |   31 ||             gi3-0-3.ar01.tn5.bb.gxn.net -    0 |  101 |  101 |   31 |   34 |   78 |   31 |
|                lonap-gw2.rbsov.ncuk.net -    0 |  101 |  101 |   31 |   34 |  125 |   31 ||  gi0-24-10-star1.core-rs2.thdo.ncuk.net -    5 |  101 |   96 |   31 |   42 |  235 |   31 |
|                  www.thinkbroadband.com -    0 |  100 |  100 |   31 |   33 |   47 |   31 ||________________________________________________|______|______|______|______|______|______|
   WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir  ( [email protected] )


Packet loss seems to be about 5% upstream from my provider, wonder if this may account for variable speeds from tbb test files and other routes are ok.

Tim
www.vivaciti.net & freenetname
Billion 7800 on 24 Meg Variety LLU
My Broadband Speed Test


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Standard User Banger
(eat-sleep-adslguide) Sun 05-Feb-12 10:13:29
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Re: Vivaciti Surfwise Outage then packet loss.


[re: Banger] [link to this post] 		 
PL seems to have cleared up now, wonder if O-bit were doing a router upgrade.

http://www.thinkbroadband.com/ping/share/a76801f7feb...

Tim
www.vivaciti.net & freenetname
Billion 7800 on 24 Meg Variety LLU
My Broadband Speed Test
Standard User deleted
(deleted) Sun 05-Feb-12 10:23:39
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Re: Vivaciti Surfwise Outage then packet loss.


[re: Banger] [link to this post] 		 
Just tried that test and got similar results to you apart from the packet loss.
For reference I'm on the unlimited package.

On another note re surfwise, this week I have noticed a big improvement in tests from this site.
Speed tests are now far less variable and nearer what I would expect and the test files are coming down at line rate whereas before they were also variable.

Also had an issue with Steam downloads being stuck around 1MB/s which has now cleared and I now get full speed.

Tests from other sites have been OK and generally no other issue with speeds.

Theory for Steam was that it may have been a peering issue so maybe some work has been done in that area?
Standard User Banger
(eat-sleep-adslguide) Sun 05-Feb-12 20:09:49
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Re: Vivaciti Surfwise Outage then packet loss.


[re: deleted] [link to this post] 		 
On another note re surfwise, this week I have noticed a big improvement in tests from this site.
Speed tests are now far less variable and nearer what I would expect and the test files are coming down at line rate whereas before they were also variable.


Yes I noticed that too.

Tim
www.vivaciti.net & freenetname
Billion 7800 on 24 Meg Variety LLU
My Broadband Speed Test
Standard User deleted
(deleted) Mon 06-Feb-12 14:10:34
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Re: Vivaciti Surfwise Outage then packet loss.


[re: Banger] [link to this post] 		 
Maybe spoke too soon.

Seeing some consistent low level packet loss since this morning.
Also had a ramp up of minimum ping between 4pm and 6pm yesterday.

My Broadband Ping

First time I have seen that pattern of packet loss. Looks different to the problem you had though.

Gary
Standard User Banger
(eat-sleep-adslguide) Mon 06-Feb-12 20:07:56
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Re: Vivaciti Surfwise Outage then packet loss.


[re: deleted] [link to this post] 		 
Yes seeing similar on my line.

http://www.thinkbroadband.com/ping/share/184a424c036...

Tried a few speedtests around midday and it was a bit variable but speedtest net to London was fine. Will have to keep an eye on it, PL seems to have cleared up later, but it is minimal.

Tim
www.vivaciti.net & freenetname
Billion 7800 on 24 Meg Variety LLU
My Broadband Speed Test
Standard User vivaciti
(knowledge is power) Tue 07-Feb-12 16:37:33
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Re: Vivaciti Surfwise Outage then packet loss.


[re: Banger] [link to this post] 		 
Hi,
Have you raised this as a fault with us? I can only see one fault of this nature and we have found an issue and resolved it (so far customer has seen improvement)

www.vivaciti.net
Vivaciti Broadband
0800 0911797
Forum
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Edited by vivaciti (Tue 07-Feb-12 16:37:50)
Standard User Banger
(eat-sleep-adslguide) Tue 07-Feb-12 20:03:33
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Re: Vivaciti Surfwise Outage then packet loss.


[re: vivaciti] [link to this post] 		 
Hi

Saw improvement over Monday and today. Raised a ticket but Glenn said there was a problem and it should have been resolved on Sunday. Will keep an eye on it over next few days and raise a new ticket if necessary.

Cheers

Tim
www.vivaciti.net & freenetname
Billion 7800 on 24 Meg Variety LLU
My Broadband Speed Test
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