There is a TLDR bit at the end!!
My exchange was due to go live for 21cn at the end of March to tie in with a FTTC date (cab enabled date is eo July*).
Anywho like many, I suspect, I have a daily ritual of checking Samknows and the BT Wholesale checker to check to see if the dates have slipped <again> of if anything else of interest suddenly appears...
Today the BT checker has changed from saying 21cn will be with me at the end of March, to that it is live NOW - Woohoo! Cue a check of Samknows; nothing has changed but no worries says I, as SK is not updated daily so prob wouldn't show this change straight away anyway. So I go onto the ADSL24 website and do an availability search, and now instead of a max of 8meg on the Home30 package it lists a max of 24meg.
Onto BT web checker and again it states that I can get BT Total Broadband with est speeds of 13meg.
Next step then is to contact ADSL24 (who I have been happy with for the past few years on the Entanet then the trial with the company whos name escapes me, then onto the MurphX product). So I call their sales number and wait 30 mins for an answer that never comes. So I try again later and wait another 15 mins and get nowhere. So when I get home I try again. Nothing. So I try the tech support line as that has always been answered speedily and provided excellent service. Two rings and I'm in.
So I enquirer about how to go about the 21cn regrade/upgrade, and after a moment of checking the guys says basically "huh... your exchange hasn't been upgraded and I don't see any upgrade date..."
So I go on to explain about the BT Wholesale checker and the ADSL24 checker saying that actually it is and he says according to his system it ain't!
All he could really offer was for me to check again in another month or so to see if there had been any change. Tbh this seemed a bit of a fob off (it was 5pm on a Friday afternoon after all so I cannot blame the guy!).
The TLDR bit
Background: BT Wholesale and ISP websites say 21cn is now live - ADSL24 support say it is not and they have no gl live date.
Q: Does this seem right to you lot. Is there indeed a big delay between BT Wholesale saying the exhange is enabled and the ISPs actually being able to action this. I would have thought that the ISPs had access to more up to date material than I have, and at least been able to tell me that yes, the exchange is live but it takes a few days for them to action it their end.
* There is no sign of any new cab yet and I'm beginning to get worried. My postcode (GL60BJ) is due on according to BTW and the PSP Dec checker. I live in a small town (~3000) so the rollout shoud not take long but am I right to expect it to be installed by now?