Xilo - Question

I am helping a relative of mine subscribe to one of your broadband services and have a question to ask.

One of the security questions asked for is a date of birth. Your automated system at sign up allows for other security questions to be completed and even though they are, date of birth seems to be a mandatory requirement.

I am assuming (perhaps incorrectly?) that no credit checks are performed as all monies, whether they be for signing up to one of your services or as regards the monthly fee, are taken in advance.

I appreciate that an obvious reply would be 'for the purpose of security when inquiring about the account' but a security question in the form of 'the name of your first pet' has been shown by many studies to be far more secure and effective for many reasons.

To this end, I was wondering whether the date of birth requirement was mandatory or whether that field (ie dob) could be substituted with say a memorable date?

In reply to a post by stopit:

I am helping a relative of mine subscribe to one of your broadband services and have a question to ask.

One of the security questions asked for is a date of birth. Your automated system at sign up allows for other security questions to be completed and even though they are, date of birth seems to be a mandatory requirement.

I am assuming (perhaps incorrectly?) that no credit checks are performed as all monies, whether they be for signing up to one of your services or as regards the monthly fee, are taken in advance.

I appreciate that an obvious reply would be 'for the purpose of security when inquiring about the account' but a security question in the form of 'the name of your first pet' has been shown by many studies to be far more secure and effective for many reasons.

To this end, I was wondering whether the date of birth requirement was mandatory or whether that field (ie dob) could be substituted with say a memorable date?

You'd be best emailing XILO directly at [email protected] or putting this message on their personal forum http://community.xilo.net.

As a XILO customer myself I can wholeheartedly recommend them.

Is it not simply the case that you have to be 18+ to enter in to the contract and this just confirms that you are indeed 18+?

I would tend to agree with SJR that it's to confirm the user/account holder is 18 years of age or older.

However I am sure at some point Matt at Xlio/Uno may come along to confirm,

otherwise if you have contacted them and been advised,

please let us know.