The Deformation Bill is being considered by parliament now.

Libel Reform Campaign - Free Speech Is Not For Sale

Actually to once again correct you, if you review the message posted 35 minutes after message on Sunday, which have have incorrectly stated has not been responded to, you will see there is a detailed response covering this.

If you choose to willingly ignore such a response, that is your prerogative but there was one there despite your "claims". I welcome truthful comments but many of your posts and claims within them are not.

I am open to free speech but not when you have, in our opinion posted here and various other places simply to force our hand.

Matt

Like i said Matt the service itself is brilliant apart from the customer support on the odd occasion when things don't seem right.

I will say that most of the problems i have had are my own routers showing a Adsl Red light but when i go into the netgear router and look at the router stats it says i am connected at around 13 meg.

Sometimes when you don't have a internet connection for whatever reason the logical thing to do is to ring your isp
and some occasions its difficult to know if its my end,your end or basically BT doing something at the exchange .

I say its my Router but i have a backup router that was also displaying a red light no adsl connection so I'm not sure what was wrong at the time last week on and of throughout the evening.

Its a rare occurrence though but it would be nice if on the odd time i did ring technical help i got treated like a valued customer .

Edited by time2die (Tue 19-Mar-13 08:35:06)

I would say the 3 or 4% of customers on any isp would actually know how to interpret their broadband connections. Then you have a portion of those customers who would use forums such as these to express their dissatisfaction. Bottom line is if every happy customer on every isp registered on this forum and made positive contributions then thinkbroadband would have more registered users than bt landline customers.

It is a shame that thinkbroadband forums are always blighted by negative customer outbursts. In this sort of industry a happy customer is a quiet one.

your lucky any business responds to a message on a sunday.

stop using these forums as a way of upping the anti against the ISP, understood you can slag them off on here but having a slaggin match is not good for either of you, in my eyes it makes the consumer some sort of loser who has too much time on their hands. On sunday I went to the gym then washed my car before watching highlights of the F1 and 4pm sky sports footeh match

In reply to a post by Stanman_24:

I would say the 3 or 4% of customers on any isp would actually know how to interpret their broadband connections. Then you have a portion of those customers who would use forums such as these to express their dissatisfaction. Bottom line is if every happy customer on every isp registered on this forum and made positive contributions then thinkbroadband would have more registered users than bt landline customers.

It is a shame that thinkbroadband forums are always blighted by negative customer outbursts. In this sort of industry a happy customer is a quiet one.

Untill the day you yourself encounter problems from your ISP and then it will be a different story,its a forum and its also got a header saying ISP unhappiness so companys have to take the ups and the downs when been active on any sort of website and providing a certain service that does not meet peoples requirements.

your asking me if i had problems with isp's ?

In reply to a post by Stanman_24:

your lucky any business responds to a message on a sunday.

stop using these forums as a way of upping the anti against the ISP, understood you can slag them off on here but having a slaggin match is not good for either of you, in my eyes it makes the consumer some sort of loser who has too much time on their hands. On sunday I went to the gym then washed my car before watching highlights of the F1 and 4pm sky sports footeh match

Too funny! I have posted here only relating to a dispute I am having with a broadband supplier. Why should I take advice on how I use my time from one who has spent eleven years posting several thousand times on this website? Such invective from the peanut gallery serves no useful purpose in advancing any discussion about the relevant issues.

I'm not persuaded that my posts here make me a "loser" or that your choice of Sunday activities makes you a "winner". You have certainly demonstrated a lack of basic literacy skills in addition to very poor manners. I shan't comment on whether remedial English lessons would be a more productive use of your time than consuming sports programming and feuding online, but as it seems you are in need of a victory in your life I shall let you have the last word.

Im just saying that not everyone has no issues and since this is a forum about Broadband and there are many ISP suppliers on here then it goes without saying that not everybody will be delighted with what they are getting and i don't see why people can not post on here about not getting what they paid for or any other issues revolving around a broadband service.

Personally my connection is almost perfect and i have no complaints on that side of things,But since Matt from Uno is frequent on these forums then sometimes it may be better if he gets a different take when things are not what they seem.

I understand the procedure of opening tickets when problems occur on the isp websites,but why not post on here also when the people that are supplying the service are frequently on here,it also gives others the chance to way up there options if wanting to change ISP or are considering a broadband Package

All I am saying is that the user has started dialogue with the ISP about issues concerning monies he feels he is owed.

He has now taken it a step further by highlighting these issues even though they are still on going.

I would of at least been patient and given the ISP 28 days notice in writing before acting the way he has.

For example you buy something from Littlewoods or very.co.uk and it is damaged in transit, you reject it before it enters your house and require a refund. Their policy states they have to have the items returned and in their possession, then carry out an inspection before they issue refunds. This takes up to 6 weeks.

I understand the consumer but on the other hand he believes he has been treated unfairly yet does not allow the ISP to defend themselves nor has allowed sufficient time for an investigation and outcome.

I am sure you would appreciate an investigation if you were accused of theft in your workplace.

Edited by Stanman_24 (Tue 19-Mar-13 15:43:23)