Hello RS200

Please drop me your line details and/or username in a PM and I'll make sure you get a call back this morning.

Thanks,
Paul

In reply to a post by PaulComs:

...you can log a ticket by sending an email to [email protected].

No you can't:

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Hi Colin,

PM sent and thanks again for bringing to my attention.

Please use the following for now: [email protected]

Paul

Hello everyone, how do I know that the migration is complete?

Does it show as a service change in the old ADSL24 control panel (Fibre 50 -> coms product name) or can I tell from the network?

1 1 ms 1 ms 1 myrouter
2 359 ms 358 ms 358 ms 62.72.148.135
3 140 ms 137 ms 119 ms 62.72.137.197
4 150 ms 152 ms 152 ms 62.72.137.197
5 168 ms 171 ms 181 ms be1.cr10.ts1.bb.daisyplc.net [62.72.137.9]
etc

(I'm using the BT fibre service)

Thanks

I don't think Coms are using Daisy, but it could be a backhaul job like the enta one. We'd need to se a full tracert reckon.

Well after contacting support my speed went back to normal (I was previously ADSL+ 24 MB Premium LLU (via Be) and now it seems I'm getting 250-270 kb/s rather than the usual 1.2 mb/s. Certainly not what I'm paying for.

My migration went fine, in fact I didn't even realise I had switched over. Mine though was TTB to TTB. I wonder if the people that have had problems are related to the service from one particular adsl24 supplier?

For those of you worried about being switched onto the TTb network - which I was originally last year. From personal (and reading other threads etc) experience, it is a very resilient network that seems to cope well with capacity/usage. Our traffic is totally seperate and managed by coms, as far as we are concerned TTB has no real bearing or relation to us. So if if their network is congested it doesn't affect us.
Hope this helps, I'm not suggesting by the way, that there won't be some who have issues, there is bound to be.

Woody

I was the same as you Woody. When ADSL24 said that I would be moving onto a TT LLU connection I almost ran to the hills. But, at the time, I was stuck on BT 20CN with ancient BT DSLAMs and the punishing IP profile system. I wanted out of that so gave the TTB LLU a try. Never looked back!

Hi everyone,

Experiencing like many very bad performance since the migration from ADSL24 LLU CW to Coms.

I have contacted customer support yesterday, they said there was a profile mismatch and changed the profile to 6db, but while my ping improved initially, performance remained slow for a while, and now has dropped to almost nothing (a few kb/s down!). I can't even take a speedtest...

I have sent a PM to Paul, I hope this is going to be sorted very quickly.

Maybe it will sort itself out. My own download speed has been all over the place dropping to less that a fifth of normal at one stage but currently about 10% less than it was before changeover last week.

Flame away

Edited by deleted (Sat 01-Feb-14 08:08:43)