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Standard User bobble_bob
(fountain of knowledge) Thu 23-Jan-14 17:43:55
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Re: Coms usage increase


[re: My_brain_hurts] [link to this post]
 
I don't thibk they can change that without you approving it. And if you don't you can leave at no cost
Standard User david1970
(newbie) Thu 23-Jan-14 17:45:39
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Re: Coms usage increase


[re: PaulComs] [link to this post]
 
In reply to a post by PaulComs:
Hi David

Welcome to Coms and the forum.
Bob is spot on, the usage increase is for your peak usage. Off peak is 8pm to 8am and all weekend.

Paul


Thank you Paul, this is good news.

AND please don't mess with the excellent and knowledgeable adsl24 support staff!

Thanks
ISP Representative PaulComs
(isp) Thu 23-Jan-14 20:04:55
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Re: Coms usage increase


[re: bobble_bob] [link to this post]
 
Evening Gents,

Pricing and packages will remain the same for as long as you remain on your current product.

We mapped the ADSL24 products to the appropriate level of Coms based product but we didn't increase the price. Its a competitive market and the 30 day contract term means that we have a duty of care to keep your services the same as you had or better. As Bob stated the choice is yours in terms of provider.

Thanks for the questions, keep them coming.

Paul

Operations Director
Coms.com
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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Standard User andymaw
(newbie) Thu 23-Jan-14 20:20:41
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Re: Coms usage increase


[re: PaulComs] [link to this post]
 
While it's good to hear prices won't be going up for existing customers I can't help but wonder how Coms can hope to attract new customers with prices that are pretty much double what many competitors charge, for Fibre products at least.
ISP Representative PaulComs
(isp) Thu 23-Jan-14 22:07:55
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Re: Coms usage increase


[re: andymaw] [link to this post]
 
Hi Andy

Yes it is a challenge for the smaller ISPs to compete with the giants on FTTC. It comes down to economies of scale. At the moment we don't have a multi-million pound budget to fund marketing promoting our products or subsidise costs and fees at the same level as the top 5. But you never know smile
The current FTTC products are aimed at the business market and are in the same ball park as many of our competitors offering business FTTC products .

Thanks,
Paul

Operations Director
Coms.com
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User andymaw
(newbie) Fri 24-Jan-14 00:43:50
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Re: Coms usage increase


[re: PaulComs] [link to this post]
 
That's a fair answer, I guess it just goes to show how good a job ADSL24 were doing to offer the packages they did. All the best with the new company.
Standard User RobertoS
(sensei) Fri 24-Jan-14 00:55:50
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Re: Coms usage increase


[re: andymaw] [link to this post]
 
Or the fact they had to sell out to So Purple and they too sold it might be because their business model was wrong. Costs too high, subscription income too low.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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