Their outsourced technical support dept. advise that Vivaciti were migrating customer lines to new wholesale provider today, failed to issue all customers with new login credentials for the router. Apparently quite a few customers affected, and tech support has been receiving calls all day.
Connecting via 3G, still no sign of matter being resolved, vivaciti forums are down with the following message:
Sorry, the board is unavailable at the moment while we are running some maintenance.
We will be back soon... (We hope
Interestingly I'm unable to sync at all, whereas if it was a credentials issue I'd have expected to get further along the process, and receive specific auth errors. I didn't receive any emails warning of this migration today - not terribly impressed with the lack of notice.
There are no updates from the company either on its website or twitter account.
Is there a Vivaciti rep on this board, and if so may we have an update?