Hmm... I'm trying to work out whether they will send me a bill because I told them today to cancel my account. I successfully migrated to a different provider yesterday. Last time I paid was 1st February.
Do you know if they they bill you in advance (i.e. bill you now for March) or do they bill you for the month just gone (February)?
Service charges (line rental and broadband - where applicable) are billed in advance. Calls are billed in arrears.
Any credits due will be settled, contact the billing team is you have any further queries who are there to help and verify any details.
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
It would be very helpful if you could supply a phone number for your billing team. I've been looking all over ADSL24 pages that are available on Google and also on coms.com website and cannot find a number to call. I have been away from ADSL24 (coms) since I gave notice on the 31st of January and received my Mac code on the 1st of February and today I received a bill dated 1st of March for broadband supply which is no longer with coms.
Would be obliged if you could let me know who to contact.
I got my bill this morning, under usage allowance and no paid calls yet mysteriously by bill is 1p more than last month. Vat figure is the same yet the service charge has gone up from £21-37 to £21-38, anyone else suffered the same? Can't believe it could be down to rounding up/down.
Have you had a response yet from your ticket? I thought my account and control panel would have been deleted after I used my MAC code. Looking over Coms site it does seem a bit ominous that there are no telephone numbers to call or maybe I missed seeing them. Anyone else find a telephone number to call technical support, billing or any other department?