Just got my coms bill

Not an email, but its in "My Account" under Billing. Slightly more than the monthly subs as we're paying for 1.5 months (in my case 15th Feb - 31st March)

I was worried coms would screw this up too, but so far so good

Hmm... I'm trying to work out whether they will send me a bill because I told them today to cancel my account. I successfully migrated to a different provider yesterday. Last time I paid was 1st February.

Do you know if they they bill you in advance (i.e. bill you now for March) or do they bill you for the month just gone (February)?

I have just received my bill, for February, from the first of Feb. So I would suggest you will get billed for Feb.

Edited by deleted (Wed 26-Feb-14 21:59:46)

Thanks for your reply. I will wait and see what happens .

No email notification here either.

The billing page and PDF downloadable from there both state payment will be taken by direct debit, which I'd not set up with ADSL24 in the past. Ticket submitted accordingly.

Broadband and phone are both itemised on the one invoice. The only calls in the bill are 26m of UK mobile, which came to £1.06 +VAT. Cheaper than ADSL24.

Hi Marith,

Service charges (line rental and broadband - where applicable) are billed in advance. Calls are billed in arrears.
Any credits due will be settled, contact the billing team is you have any further queries who are there to help and verify any details.

Thanks,
Paul

Hello PaulComs

It would be very helpful if you could supply a phone number for your billing team. I've been looking all over ADSL24 pages that are available on Google and also on coms.com website and cannot find a number to call. I have been away from ADSL24 (coms) since I gave notice on the 31st of January and received my Mac code on the 1st of February and today I received a bill dated 1st of March for broadband supply which is no longer with coms.
Would be obliged if you could let me know who to contact.

Thanks.

Caley.

Edited by caley (Thu 27-Feb-14 16:41:00)

Also have a bill after having migrated away. I've raised a ticket.

I got my bill this morning, under usage allowance and no paid calls yet mysteriously by bill is 1p more than last month. Vat figure is the same yet the service charge has gone up from £21-37 to £21-38, anyone else suffered the same? Can't believe it could be down to rounding up/down.

Have you had a response yet from your ticket? I thought my account and control panel would have been deleted after I used my MAC code. Looking over Coms site it does seem a bit ominous that there are no telephone numbers to call or maybe I missed seeing them. Anyone else find a telephone number to call technical support, billing or any other department?

In reply to a post by caley:

Have you had a response yet from your ticket? I thought my account and control panel would have been deleted after I used my MAC code. Looking over Coms site it does seem a bit ominous that there are no telephone numbers to call or maybe I missed seeing them. Anyone else find a telephone number to call technical support, billing or any other department?

Nothing yet but to be fair it has not been raised that long. However, I used my MAC at the end of Jan and have already paid for Feb.

Tech support numbers, 01457 6000 24. or 25.

I'm the same. I paid on the 1st of February and got my MAC the same day and used it that day also. I don't mind paying up if I'm due to pay but as February is all paid for in advance then there is nothing more to pay on my part as far as I can see.

Thanks for the response. It's Coms billing departments number I'm looking for.

Ring the first number...........

OK. I'll give that a try in the morning. Thanks for the info.

Hello PaulComs,

Thanks for your reply.

I have been in contact with Billing via email and because the invoices are generated automatically it meant I was billed for March, however, as the money hadn't yet been taken, they advised me to cancel my Direct Debit and they would put a cancellation on the invoice.

So, it's all sorted out now - thanks.

You may find its been taken. Although it won't come out of your account as DD don't get proceeded on a weekend, coms will have requested the money 2 days ago as DD take 3 working days to process

Hi Caley

Its 01457 6000 25 and Contact details for ADSL24 remain the same and can be found here on thinkbroadband http://www.thinkbroadband.com/isp/adsl24.html

Thanks,
Paul