Thing is peak usage on ads24 ended at midnight. On coms its 8pm. So when before everyone waited until midnight to download the internet you didnt notice as most were in bed. Now its 8pm its a peak time so congestion is more noticable

Hi Paul, here are my thoughts.

It seems that increasing off-peak times and allowance for us has worked against you and you can't provide the capacity to match ADSL24's level of service. That might explain the varying degrees of packet loss caused by your gateways. Assuming that's the cause and the fact that there's smidgens of packet loss during the day does suggest capacity really is a problem for you.

I can understand some throttling but to less than 500KB/s? Is the situation desperate? I'd like to think it's a temporary step while you're busy increasing capacity. I never really expected throttling to visible at all on my 7-8mbit connection in 2014, even if I do like to P2P all 50GB of the internet per month.

I understand that you're a business that wants to make a profit and I have no idea what financial state ADSL24 were in but you're taking away one of the main selling points and there's little to make Coms broadband stand out from the crowd, IMO.

The only good things I can say is that your communication is above average due to your posts on here although that doesn't mean that there isn't room for improvement. I've not really had to make use of your support very much but with my easy queries, they've been pretty quick and efficient.

Obligatory moan about throttling complete!

That's strange that you said you do throttle connections as just today I received this from Coms in response to a question about my connection being throttled:

Good afternoon,
Please be advised that Coms do not enforce any kind of traffic shaping or throttling. I have reassigned your ticket to the relevant department to run some tests on your line.
They shall update you here once this has been done.
Kind regards,

In reply to a post by Pindi:

That's strange that you said you do throttle connections as just today I received this from Coms in response to a question about my connection being throttled:

Good afternoon,
Please be advised that Coms do not enforce any kind of traffic shaping or throttling. I have reassigned your ticket to the relevant department to run some tests on your line.
They shall update you here once this has been done.
Kind regards,

Lol, consider yourself lucky you're on stage one, they're wanting to send out an engineer for me.

http://www.thinkbroadband.com/news/6360-no-sign-yet-...

May not be just a coms capacity issue

Two things that I'm not totally clear in that respect:
-Aren't we all via TBB rather than BTw?
-The packetloss is introduced at the gateways, isn't that part between us and the gateway?

Where does capacity issues come from? Is it home to exchange or exchange to isp? We are on TT at the exchange but who knows where it goes after that

And again where does the gateway sit in all of this. Not too clued up on this area

Problem these days is ISPs cant have a one size fits all package. If people want to download the internet via p2p/usenet then it costs ISPs money, but then they cant pass on that cost onto low bandwidth users as they wont pay it

Im sure James (ex adsl24) once said that high bandwidth users actually cost an ISP money, but they make that back on everyone else who doesnt download that much. So as for a business viewpoint im guessing ISPs dont want heavy users on their network as those people arent profitable, and if those users are effecting streaming/gaming/browsing they risk losing the other end of their customers that make them money

I can understand some throttling but to less than 500KB/s? Is the situation desperate? I'd like to think it's a temporary step while you're busy increasing capacity. I never really expected throttling to visible at all on my 7-8mbit connection in 2014, even if I do like to P2P all 50GB of the internet per month.

Dont think the problem is the amount, its the time people are doing it. The fact they only trottle from 4-1 suggests everyone is download then, so even if its only a small amount it will effect the network

Edited by bobble_bob (Tue 18-Mar-14 14:46:03)

I don't get the throttling during peak times though, isn't that the point of the caps? You can't download the internet during peak time otherwise you'll hit your cap.
Is the problem now you've given everyone much larger caps than they had previously so now they don't bother downloading at off peak times.
For example, I had a 30-50GB cap with ADSL24 (which I would use about 50% of in any given month) and now have 500GB that I don't need.

I do schedule my downloads for early mornings but sometimes, like yesterday, I want a file now - an ability my connection gives me. If I have to use some of my cap to get that, that's fine as it doesn't happen often.
You may not consider it speed critical, but I do.

Edited by Lucifa42 (Tue 18-Mar-14 15:55:57)

You may not consider it speed critical, but I do.

its always nice to have things fast but p2p/usenet isnt speed critical. It wont break if you dont have full speed, where as browsing, streaming, gaming will if those are slowed down