Can anyone remember the nick of the Coms chap who posted a few times when Paul was away the first time? I can't, and every time I get a few minutes I look through a few more posts looking for him. I started soon after this newbie posted.

My idea being to compare his registration date and the new chap's.

Most remarkable is the very presence of the specific statement about non-affiliation to a TBB listed ISP. That's what made me smell a rat.

DanComs maybe?

and yes, I had just the same thought.


EDIT: Yep Dan - http://forums.thinkbroadband.com/showprofile.php?Use...

Edited by Cruncher (Fri 11-Apr-14 14:23:26)

Not close then. Mr_Morpheus is 26 Feb.

Do you really think that just because they have a presence on a Community Forum that they intend to provide you with answers?

Checking some history of Coms and the various companies they have acquired, they can be reached on:

0207 148 3000 - which appears to be for the VoIP service
0207 148 4000 - this one appears to be for Wholesale
01457 6000 24 - this appears to be the support number for former ADSL24 customers and their own bb service

E-Mail:
[email protected] - appears to be for their VoIP service for both Direct and Wholesale
[email protected] - appears to be for every other product
[email protected] - pretty obvious what this one is
[email protected] - again, pretty obvious

There are probably many more methods to contact them instead of airing your complaint in a Community Forum.

Just my 2 pence...

>What seems strange to me is that this appears to be your first post on the forum....

May be my first post here, but I have been reading the forums for months - usually to glean information, after all isn't that what a Community Forum is for?

>Are you affiliated with any ISP not listed on thinkbroadband.com

Perhaps I should have elaborated, I do NOT WORK FOR any ISP, I have used many of the ISPs listed

>Most remarkable is the very presence of the specific statement about non-affiliation to a TBB listed ISP. >That's what made me smell a rat.

Do you really think that if I worked for Coms (or any other ISP listed) I'd wade into a thread that was directing flames in their direction?

Paranoia is rife

I do just find it amusing that a Community Forum is used to try and get support from an ISP. Yes I understand that several members of this forum work for various ISPs but what level of support do you think to get from them by posting here?

By all means, post your thoughts and experiences - after all this is for the Community, but if you want support then perhaps try using the ISPs official support channel?

Just a thought

In reply to a post by Mr_Morpheus:

There are probably many more methods to contact them instead of airing your complaint in a Community Forum.

The advantage of posting on a Community Forum is that it allows other potential and current customers to see how the ISP deals with complaints.

In reply to a post by BatBoy:

In reply to a post by Mr_Morpheus:

There are probably many more methods to contact them instead of airing your complaint in a Community Forum.

The advantage of posting on a Community Forum is that it allows other potential and current customers to see how the ISP deals with complaints.

Not disputing that at all - after all that is the whole point of the Community. But to try and get official support from an ISP from said Community?

I think it's fairly obvious at this point how Coms handles complaints without any need for another thread lol.. still I'm all for more embarrassment for this joke of an ISP.

In reply to a post by Mr_Morpheus:

Do you really think that just because they have a presence on a Community Forum that they intend to provide you with answers?
[/quote

Call me old fashioned but yes!

In reply to a post by aibreeze:

I think it's fairly obvious at this point how Coms handles complaints without any need for another thread lol.. still I'm all for more embarrassment for this joke of an ISP.

To be fair, I've seen the threads and it *is* astounding how they've handled things...the migration debacle, the "DNS" issues, throttling etc, the list goes on. I dare say there'll be more.

As "unusual" users (meaning that we as a community have a lot of knowledge to spread around) do generally go to Forums to b*tch and moan (I've done it before) but in reality, all that does is give us, the user a sense of airing out our frustrations but not actually solving the problem that caused the frustrations...

Support channels exist for one reason, to provide support to us the user. If we can't use them, the provider won't know there is a problem that needs addressing unless they frequent the community, which (again checking historically) some of the Coms staff has done and from what I could tell, they have been (relatively) helpful to a certain extent.

To give an analogy, would you post on a Car forum about your car not starting and moaning at the manufacturer? Unlikely, you may post that it didn't start and you had to call the AA/RAC/Green Flag whatever, but you wouldn't post in the forum looking for help on how to start the car would you?

Same principle here, sure post your frustrations, but don't expect rapid support response from a provider in a Community Forum...

My 2 penneth worth

In reply to a post by Mr_Morpheus:

Not disputing that at all - after all that is the whole point of the Community. But to try and get official support from an ISP from said Community?

Coms seemed happy enough to engage on this forum when they saw some advantage for them. A few more complaints will no doubt make it advantageous for them to respond with solutions if they have any.