In reply to a post by bernado:

I don't really understand what the problem was other than it was a PPP thing (whatever that means), can any one explain in dullard's terms? What confused me is at the time my router seemed all good, registering normal sync with the exchange and all the usual lights on that should be on.

I can only go by what Xilo posted (which by the way, as excellent). It was some kind of error here everytime you tried to create a connection, the internal TTB system as demanding some kind of session ID - like a user code. It did not only affect Xilo, but ironically my link via Coms (which is STILL live) asn't affected, doh.

TTB has an extremely resilliant network and upto until no have been very well respected within the industry and used by most ISPs. This really is NOT Xilos fault, but just very annoying for all of us ho were affected.

In reply to a post by ukwoody:

TTB has an extremely resilliant network and upto until no have been very well respected within the industry and used by most ISPs. This really is NOT Xilos fault, but just very annoying for all of us ho were affected.

Why haven't TT direct connections & other TTB resellers such as AAISP and Goscomb experienced issues? No ISP is immune from outages ( eg fibre break which the ISP has no control over) but issues lasting a few weeks ? That is taking the p mate...

Edited by baby_frogmella (Sat 17-May-14 19:05:14)

Some of that can only be answered by Xilo, but as stated, Xilo WERE NOT the only ones affected, and somewhere along the line Cisco are involved, so it may be to due with a specific bit of hardware??

And, if you cannot except that at some stage EVERY ISP has the occasional glitch, you're in for a heck of a shock

woody

In reply to a post by ukwoody:

Some of that can only be answered by Xilo, but as stated, Xilo WERE NOT the only ones affected, and somewhere along the line Cisco are involved, so it may be to due with a specific bit of hardware??

And, if you cannot except that at some stage EVERY ISP has the occasional glitch, you're in for a heck of a shock

woody

Like I said no ISP is immune from outages but you would expect them to resolve them within hours/days, not weeks. In the 4 years I've been with TalkTalk direct I've never had a total outage, just reduced speeds for 24 hrs which was caused by a major fibre break and which was fixed by the next day. Other than xilo, vivaciti and coms which other TTB resellers are currently plagued by issues?

In reply to a post by baby_frogmella:

Like I said no ISP is immune from outages but you would expect them to resolve them within hours/days, not weeks.

Didn't this issue start just two days ago?

In reply to a post by RobertoS:

In reply to a post by baby_frogmella:

Like I said no ISP is immune from outages but you would expect them to resolve them within hours/days, not weeks.

Didn't this issue start just two days ago?

Nup according to Xilo it's been ongoing for a few weeks now:
http://forums.thinkbroadband.com/otherisp/t/4329295-...

But surprise surprise it's not affecting TT direct customers or the likes of AAISP or Goscomb.

Edited by baby_frogmella (Sat 17-May-14 19:38:46)

The issue has not lasted weeks. There has been a repeat of the issue which has unfortunately impacted at a specific time/date but not continued.

The reason it does not affect all depends on how and where they interconnect with TTB and this is no different being TTB direct or L2TP for example.

There was an issue last Sunday and also this week which TTB already confirmed affected multiple L2TP customers of theirs - but it won't affect all (read as: not everyone will connect with TTB in the same locations, on the same hardware, in the same way. Some will have single connections, multiple connections or trunked (multiple connections to form a single bigger connection - i.e link aggregation))

Matt

Edited by uno (Sat 17-May-14 20:07:50)

"This stems from ..." is not the same thing as "This is ...".

So something has been going on, but I read that as TBB having had problems and the attempts to solve those has resulted in this one.

A not unheard of occurrence.

Have you raised this with us at all? Likely unrelated as there are no current issues and no active reports of wide-ranging issues.

Thanks!

I saw my connection go down around 9am on Thursday 15th. I've been in hospital for 2 days and got home today. My modem/router light was still red so I did a reboot and my broadband sprang into life. I've no idea when everything went live again but I can understand that things do go wrong and sometimes connections go down through no fault of the isp. Nobody can say their isp has never gone down or ever will go down. These things happen. If your isp has worked hard to get you reconnected, kept you well informed about what was happening and offered compensation then there are not many isps that do that but Xilo have. Just read through the horror stories you come across in TB, some customers of isps never get told what's happening (isps keeping their heads down during crisis) far less get offered compensation. I've only ever been offered help and sound advice from Xilo.

Caley.