If it's paid in using BACS it takes 3 workinh days to appear in your account. So processed Friday would appear Tues or Weds

As expected, no response to the ticket yet. They are really taking the [censored]...
All of this "refunds are only processed on Fridays" isn't good enough. I mean in this day and age 'n all.
With all of the refunds sitting in their account those extra days, I bet they are earning a fair penny on all the interest... or they have run out of money to refund us and are just feeding us (more) BS to placate us for another week... BS us another week or so and "oops, sorry, we took another months money from you but you'll get it back on Friday"
I want to cancel the DD but it supposedly makes the refund easier and I am damned if I am wasting more time and money on the phone to them to sort out an alternative refund method, although I can see that happening...
I can't believe there is anyone still putting up with their so called service any more so they have got to be going bust soon...

That's true enough, but my point is that Coms cannot be relied on to report a situation coherently.

I suspect there are three or more tiers within their support system that have as much difficulty communicating with each other as they do with their customers.

In reply to a post by bobble_bob:

If it's paid in using BACS it takes 3 workinh days to appear in your account. So processed Friday would appear Tues or Weds

Not always, they refunded me on a friday and it appeared in my
account the same day.

I'm in the same boat. Was promised refund would go through on Friday and nada.
Can't say I'm surprised going on Coms' track record. This lot are verging on criminals at this rate.
Sent another ticket (for all the good it'll do...) I can see me having to go to the small claims court soon...

Had 2 emails from comms support on Monday. First to say they were chasing up the refund and the second to say that there had been a problem with the credit process last Friday and that it would be processed this Friday. Looks like credit payments are only done at the end of the week.

Update
Money in my account today.

Interesting. I got the excuse that it was because of staff illness that the refund wasn't processed last week and it would definitely go through today.
I had to open a second ticket to find that out as they ignored the first one.
Why do I get the feeling its more BS that we are being fed by Coms and that there will be nothing paid into my account today... prove me wrong Coms!

Update: Well it seems they have come through and paid the refund today. Thank god. I can now cancel direct debit and be shot of Coms for good. What a way to ruin one of the best ISPs going.

Edited by deleted (Fri 20-Jun-14 12:48:47)

On a kinda related note, now that I am no longer a Coms customer, I've suddenly started to get emails from Coms meant for their customers... bit late!

Despite all the naysayers & tut -tut'ers on here, I advocated cancelling the DD "immediately" problems surfaced with regard to my sister's flawed (along with others) move from o2 to Sky. It's easy enough if, when the final bills etc, are agreed by both parties, to make a final card payment. Stopping a DD usually makes errant companies get their collective backsides in gear!

In reply to a post by lelboy:

Despite all the naysayers & tut -tut'ers on here, I advocated cancelling the DD "immediately" problems surfaced with regard to my sister's flawed (along with others) move from o2 to Sky. It's easy enough if, when the final bills etc, are agreed by both parties, to make a final card payment. Stopping a DD usually makes errant companies get their collective backsides in gear!

I cancelled mine immediately too, and they refunded me thru Bacs to my bank account , no problem.

You mean the one about passwords? Dunno if that even applies to broadband customers