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Dear customer,
We are contacting you today to inform you that the broadband package you are currently on is being withdrawn from service and in line with our terms and conditions we are giving you one month�s notice of this withdrawal.
We had removed this package from sale for new connections for some time now as the package is too restrictive and we have had a large number of issues with the suppler as to the reliability of the service.
Unfortunately as the package is a combined phone and broadband package we have no comparable service in line with the price you are currently paying for this service, those customers who are still in contract with their service are being released from the contract with no penalties.
We can convert your service to a separate phone and broadband service but not at the current cost, if you wish to move to the separate package, the cost of this are below.
It is with regret that we are having to remove this package and apologise for any inconvenience this may cause you our customer, but I am afraid the service will be removed by the 15th July 2014, you are of course able to move to another provider if you wish but if you can please reply to this email letting us know if you wish to be moved to the separate package or if you will move to another provider so we can make sure billing is sorted and the account closed down.
If you have any questions, or would like further information, please let us know.
Our phone basic line rental is £11.40 per month, our unlimited broadband service is £21.00 per month (all prices including VAT) as part of this change of package we will offer you the line conversion free of charge subject to contract.
_______________
Kind Regards
Vivaciti
Vivaciti Forum
what do you think of this then? any new suppliers available , been with vivacity 4yrs???????
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im on the surfwise package
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Register (or login) on our website and you will not see this ad.
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Me too but I havent had the email and my phone is with BT.
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what do you think of this then? any new suppliers available , been with vivacity 4yrs???????
I don't think they have done anything wrong at all. A polite email and a month's notice and a 'get out of contract with no penalty' deal. What more could one ask for?
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Is it the telephone and broadband bundle thats being discontinued or surfwise itself? Im confused.
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It is only the Surfwise Complete (Full LLU) package that is being withdrawn.
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It's Paul, but your welcome none the less 
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phoned up yesterday im on a rolling month contract any way lol phone going back to bt and staying with vivaciti broadband explained why they doing this so hopefully a even better service than before
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Far cheaper than BT is a Zen landline.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Glad you're sorted. How will it be a better service?
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better service means unlimited and hopefully better ping for gaming
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Better than that there customer Service Manager Glenn Cash has zero compassion when your dad is on life support and in intensive care.
http://forums.thinkbroadband.com/unhappiness/f/43396...
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Sorry to hear that and have read your review.
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