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One line answers, Just to give get some figures purely out of Curiousity.
So I've left already.
Woody
regards,
Woody (chuntering along in his own inimitable style, using 100 words when 10 would do)
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1
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I received my MAC on the 1st of February and moved over to another isp on the 10th of February.
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Register (or login) on our website and you will not see this ad.
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Migrated from COMS on 18th May.
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I moved at the end of March, had enough of speeds of 25kilobytes all day!
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I left at the end of June.
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Not at the mo. Paulcoms removed me from traffic management so get full speeds on usenet
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I left. Gave them enough chances to sort things out.
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Left Coms and moved to Vivacity 8th May.
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Not at the mo. Paulcoms removed me from traffic management so get full speeds on usenet
You're happy to give your custom to a company that will provide others with a reduced service for the same price? Mercenary inconsistency of this kind strikes me as a good reason to leave.
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I moved 2 accounts away from COMS as soon as was humanly possible.
They are worse than useless.
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Not at the mo. Paulcoms removed me from traffic management so get full speeds on usenet
So it's a case of sod you lot I'm ok. Disgusting.
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Left in May. No regrets.
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The changing email hassle was the only thing keeping me with Coms, now thats out of the picture i'm off. Just checking out Zen and Xilo's FTTC deals.
Edited by deleted (Sun 06-Jul-14 00:02:27)
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Im not saying that. But coms so far haven't [censored] me off enough to leave. Im hardly going to leave and cause myself disruption when im happy with my service just because others aren't.
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As long as they provide me with the service I want then im happy. I understand them changing things effect others and everyone has a right to vote with there feet. Im not going to leave though unless it effects me personally which so far it hasn't
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I left long before this stuff hit the fan. I left as soon as the take-over became public.
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So it's a case of sod you lot I'm ok. Disgusting.
Or maybe it's more you fighting to get the same done for you
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So it's a case of sod you lot I'm ok. Disgusting.
Or maybe it's more you fighting to get the same done for you
Kimi I already posted that I left COMS in May.
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Moved to Xilo a month and a bit ago. Was happy with ADSL24 and the initial change to Coms but the rot started when the throttling was stealthily introduced. Gave them another month after being taken off the throttling but got fed up of the lack of communication and when they did, it was generally lies.
Had to twice chase up my refund for remainder of month's sub unused and also another month that they took by DD just as I migrated. (okay, so slightly more than 1 line...!)
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Got a date of 15-Jul to move to Plusnet.
Paulcoms removed me from traffic throttling, but overall speed is still down, support has become laughable, removing email and web hosting without lowering prices is a disgrace... and I take issue with the fact they keep changing the T's & C's and generally degrading the service. Coms are an unprofessional bunch of clowns, and I can't believe what they have done to ADSL24.
Surely a better question is:
"How many are still with Coms"
I reckon about 6.
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Haven't left yet but planning to do so when my exchange updates to fibre (imminent).
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Still here. Ex ADSL24. Speeds are OK, I don't use P2P, Coms e-mail etc so haven't been affected.
Edited by Gari (Mon 07-Jul-14 21:09:57)
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...Coms e-mail etc so haven't been affected.
...yet. They will be at the end of September
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I think he means that he does not use their email at all...
Matt
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Oh, yeah, I didn't read that correctly :}
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I feel I should move but could I get as good value for money as I'm getting now . There doesn't seem to be many straight forward deals out there without it getting line rental included . Apart from the email problem I haven't noticed any difference with my service still at around 7mb and 30GB is more than enough only use about 10.
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How much do you pay?
As far as I'm aware only three/four ISPs insist on line rental being with them. BT, Sky and TalkTalk. As far as I can see EE do as well.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Yup left Coms after it became clear nothing was going to get better with their service and things were just going to get worse. I was with ADSL24 for nigh on 6 years and was very happy with their service. That was till Coms took them over. Now seeing them ditch web hosting and email I honestly have to wonder why people are staying with them.
Whilst I really wasn't looking forward to leaving adsl24/coms (moving ISP's is usually a pain in the rear end) I am enjoying my new home (Xilo) not only are they better than ADSL24 but they are also nearly a fiver cheaper. So a big thanks to Coms.com for being so atrociously awful that it encouraged me to find a new ISP.
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I pay under £13 was 3GB package from ADSL24
Edited by deleted (Wed 09-Jul-14 08:49:15)
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Well if you don't use any features they have dropped then it wont be an issue for those users.
Edited by bobble_bob (Wed 09-Jul-14 08:56:31)
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I did about 2 months ago.
My Dad's extra connection was ceased this week.
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Well if you don't use any features they have dropped then it wont be an issue for those users.
...unless your connection slowed down after Coms took over, or you ever want to download any torrents, or you ever need any customer support.
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Well if you don't use any features they have dropped then it wont be an issue for those users.
It's the thin end of the wedge.
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One line answers, Just to give get some figures purely out of Curiousity.
So I've left already.
Woody
Left as soon as they came clean (AKA were rumbled) about traffic management, went to Xilo who have been ace.
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Moving across to Xilo on 16th July. Only delayed it that long as I'm on holiday and thus out of the country!
Paul
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There's also Zen fibre; their line rental is compulsory also. At £17 per month with no equivalent of Line Rental Saver available it makes their package a bit more expensive than one might have hoped..
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They mislead slightly on their main pages, like many.
See this page.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Long gone, left in Feb.
Mike
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Just signed up with Xilo today 
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Left COMS late march/early April.
E: After three years of great service from ADSL24 I'll add...
Asus RT-N66U with Merlin FW - FTTC Plusnet Unlimited Fibre - 80/20 Max Sync, 150m from the cab - My BQMEdited by Cruncher (Tue 22-Jul-14 13:42:35)
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Migration completed smoothly yesterday
Goodbye traffic shaping.
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Well if you don't use any features they have dropped then it wont be an issue for those users.
...unless your connection slowed down after Coms took over, or you ever want to download any torrents, or you ever need any customer support.
I haven't had any customer service issues, only needed them twice and they responded quickly and efficiently each time. The throttling is another issue altogether, I use bittorrent sync to keep files synchronised, they treat it like P2P making it useless most of the time. Other programs I use that need data to be downloaded are also affected, presumably they see that traffic as P2P as well. Throttling to 5% of dialup speed is totally unacceptable, especially considering the price, and I've just requested my MAC as well.
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I'm late to the party, but it's time for me to move on from Coms, especially as they are killing off their email service at the end of next month. After all, who can sustain a mail server?? The traffic must be bringing their network to a crawl 
I just rang Xilo and spoke to a nice chap called Tom with a few questions I had. He was very helpful in answering my questions about their services and pricing.
He then went on to mention that while phone/BB migrations from TT to Xilo went well at first, they are now having migration requests fail. I'm not technically minded really, but I got the impression that Talk Talk have put a spanner in the works recently.
I'm just throwing this info into out there to see if anyone else has any more specific information regarding migrating a phone and BB service from Coms to Xilo.
The thought of having to pay to have my phone line transferred back to BT - to start from square one, does not bode well.
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You don't normally have to pay to move an LLU phone line back to WLR, which is any non-LLU supplier. The only iffy bit is ensuring you don't lose broadband in the process, if the LLU supplier or the new one or Openreach mess up.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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You don't normally have to pay to move an LLU phone line back to WLR, which is any non-LLU supplier. The only iffy bit is ensuring you don't lose broadband in the process, if the LLU supplier or the new one or Openreach mess up.
Cheers.
I'll try signing up to Xilo through their website, and hope the migration goes through.
If not, I'll have to look for an ISP that uses WLR that doesn't want to lock me into a 1 year contract.
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I signed up to Xilo's Talk and Surf Unmetered on Tuesday, and picked the 16th September to make the switch, giving me more than the 30 days required notice to give to Coms.
I had email responses from Xilo straight away acknowledging my order, and a receipt for payment.
On Wednesday, I had another email off Xilo saying my order had been accepted and my migration would go through on the date I chose. I was also supplied with router user/pass and settings.
I raised a ticket with Coms on Thursday informing them of the migration. I got a response quite quickly from Natalie at Coms thanking me for the notification. She also said in her reply that the invoice generated this month would only charge me for the first 16 days of September.
So, smooth as a baby's bottom... so far. Hopefully, I will have escaped Coms and be a happy Xilo customer on the 16th of next month
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Left Coms around April I guess? Can't remember now but soon after the traffic management came in and usenet was reduced to like 100k/sec.
Went to Plusnet and very happy, the migration wasn't flawless - I had to keep chasing to get things done but fine now it's done. I get the odd disconnect but maybe once or twice a month and it's usually at like 1am for 10 minutes.
Speeds are great, I get the max allowable for the line (9Mb/sec) which I was getting under ADSL24.
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I requested my mac code yesterday using the online ticket system - I went to log in this morning to see if there has been any response, and curiously now I cant log into the ticket and billing system....
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You're not alone. My userid and/or password are invalid.
I too am thinking about jumping ship. The number of niggling faults I have experienced recently is approaching the fulcrum.
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Same here. Just went to check on my account and get:-
"Error
Your username and/or password is incorrect - please try again."
Sort it out Coms.
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Working now
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Working now
Working for me again as well.
Just goes to show how tight a ship they run though (NOT), I left COMS on the 18th of May
Edited by DooGie (Sun 07-Sep-14 20:56:33)
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I did, all those years stumbling along with ADSL24.
Then along came Coms and their FUP.
Moved to Xilo, nice people but two major outages.
Signed up with Virgin Media phone + BB, 8Mb flakey to 152Mb solid in less than an hour!
Should have done it years ago.
Hammy
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I actually raised a ticket asking to have mine all removed, which they did. Didn't want my details being held unnecessarily...
My Dad's connection was ceased in July and MyAccount seems to work still. He did ask if it was possible for them to keep the email addresses to which the answer was no but they're also still active today. That's a plus in his book!
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Benjanyan - be aware adsl24 email will be discontinued at end of this month (09/14)
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I left PlusNet 6 years ago and I'm still using the email account
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Yes, thanks for the warning.
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I run my own
The technophobic parents on the other hand... My Mum really wasn't impressed with having to remember a new address. They're using my own domain now so hopefully we won't have to go through it all again! Lots of phone calls because I'm not local.
I've been through a fair few... I was too young to care that much!
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Moved to Zen FTTC last week, so far so good.
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Anyone still with coms and Paulcoms removed them from traffic management?
Reason i ask is since Paulcoms removed me and a few others from traffic management because we dont download alot via nntp or p2p, ive been getting full speeds via nntp. Noticed tonight though its painfully slow, so dunno if its my newserver playing up or if those taken off have been put back on traffic management
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Paulcoms is gone from Coms, so probably yes you have been throttled.
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When did that come out? I had a feeling it was a while ago, so tried to see yesterday if he had but found nothing.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
Edited by RobertoS (Sun 28-Sep-14 13:27:40)
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http://uk.linkedin.com/in/paulmrichens
Seems he has gone to a company called Tricca
Did wonder about contacting CS to ask why ive been throttled again after being taken off it (hardly download much on nttp) but i doubt anyone would understand what i meant.
Is the throttling still 6pm-midnight weekdays and 10-mightnight weekends?
Edited by bobble_bob (Sun 28-Sep-14 13:53:32)
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Ta!
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
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Paul removed me from traffic management back in April.
They started back throttling my p2p over weekend of 20/21 Sep.
Got my MAC last week so leaving this shower of twunts asap.
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Ah so not just me then. Mine may have started then, last time i downloaded anything was during off peak hours so wouldnt have known anything. From your experience since being back on traffic management, does it still start 6pm onwards on weekdays?
The hassle of changing ISP is more than the hassle of slightly changing the hours i download the little that i do on usenet
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Starts at 6pm weekdays, doesn't get back to normal until 1am. Worse over the weekend.
I would have moved in April but just had too much other life [censored] to contend with.
I am off to plusnet - I realise I may have to trade off when compared to the fantastic service from adsl24, but it's half the price. Only £11 for the first 6 months.
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The hassle of changing ISP is more than the hassle of slightly changing the hours i download the little that i do on usenet
Really, there is no hassle involved in moving ISP.
Get your MAC, signup to new isp, a week or two later your service transfers.
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Well I've finally left hell (coms) and being honest, should have done so much sooner. The final straw for me was was when I started playing Xbox One again and realized their excessive traffic management made party chat impossible to use between 9pm - 11pm. I can sympathize with them dealing with people maxing out fibre lines illegally downloading but so excessive that I can't even chat to my friends in a party over Xbox Live? That's laughably bad. It's interesting that those of you who got took off the traffic management seem to be back on it, when I was going back and forth between their support, they told me there was nothing they could do for my problem and that nobody would be taken off the traffic management, I nearly challenged them on that knowing that some of you were taken off it however I was just happy to get my MAC and get away from their pathetic service.
Moved to Xilo anyway and must say I'm very impressed so far with their lightning speed response times to tickets. A step up from Coms anyway where it would take them 3+ hours just to give me some random copy and paste from someone whose name I can't even pronounce whose response was almost completely irrelevant to the problem at hand.
Anyway, goodbye hell (coms) and hello Xilo!
Edited by deleted (Mon 29-Sep-14 16:07:56)
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Strange, even after being back on traffic management ive never had any issues with xbox live at all
Infact my chat cuts out after a few mins. Not sure if thats me, my mate or xbox live
Edited by bobble_bob (Mon 29-Sep-14 19:56:06)
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Xbox live itself is fine it's just the party chat cutting out that was my problem. It's p2p so gets screwed over by the traffic management thing. It generally works for me up until around 9pm then cuts out constantly to the point where there is no point using it and doesn't work until around 11pm. I was forced to use VPN to bypass the traffic management and was working fine with that however now I'm with Xilo, no issues at all.
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Strange considering that traffic management starts at 6pm and your issue only happened at 9pm. Mine would work for a few mins then cutout, until i left and rejoined the party
Ive tested other p2p technology like zattoo.com and that works fine.
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Strange considering that traffic management starts at 6pm and your issue only happened at 9pm. Mine would work for a few mins then cutout, until i left and rejoined the party
Ive tested other p2p technology like zattoo.com and that works fine.
That's pretty much what happened to me however it's highly inconvenient having to rejoin the party all the time while in the middle of doing the raid in Destiny. Don't know about zattoo or other p2p stuff as I really don't use much but either way, since leaving Coms my problem is now sorted.
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I emailed coms to ask about xbox live party chat being throttled, mainly as i wanted to see what amusing solution they would come up with like reboot my router. They did better than that, this is there reply
Hello,
Unfortunately as the Xbox live chat uses P2P to communicate, it will fall under the throttled ports, and we will be unable to remove it.
So even though its not heavy p2p usage, anything that uses p2p to communicate will be throttled. So what about Skype? Isnt that p2p? Funny how a company that prime business is internet voice calls/communication wont let you communicate over the internet
Edited by bobble_bob (Wed 01-Oct-14 14:13:35)
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Lol, brilliant.
Goodness know what solution they're using to throttle and how it classifies traffic.
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At least you got an honest response first time, I got some copy and paste that just clarified that traffic management exists. Credit where it's due for honesty but I don't see how any "premium" ISP can just sit back and accept that p2p communication is unusable between certain hours, such a fall from grace from the service ADSL24 provided.
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I asked if other chat software would be effected, and he said he doesnt think Skype is but others may be. They're either throttling any p2p port or their packet inspection software just slows any p2p packet, no matter what it is
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Did you say that xbox live gaming has been OK for you? As not all games use a dedicated server, some use a client host. Similar to p2p but must be different if not blocked
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Gaming wise I haven't noticed any issues however the only game I've been playing over Xbox Live is Destiny.
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I'm also off to Xilo, migrating on Monday. I have a long line so the maximum download speed at 3db is only about 2-2-3Mbps. PaulComs removed me from the throttling but since he left they put me back on. The final straw was their decision to cease email hosting so absolutely no reason to stay and put up with them any longer
My dealings with Xilo have been a breath of fresh air compared to Coms. I still occasionally read the letter they sent when they took over ADSL24 and it seems just about everything they promisedt has proven to be untrue.
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So even though its not heavy p2p usage, anything that uses p2p to communicate will be throttled. So what about Skype? Isnt that p2p? Funny how a company that prime business is internet voice calls/communication wont let you communicate over the internet
Skype hasn't been P2P for a long time.
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Did you read the update at the end of that, emanating from Miscrosoft? This has not changed the underlying nature of Skype�s peer-to-peer (P2P) architecture, in which supernodes simply allow users to find one another (calls do not pass through supernodes). It looks a bit as if the supernodes are just something similar to internet DNS servers.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.4/14.5Mbps @ 600m. - IPv4 BQM IPv6 BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
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+1
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Migrating from Coms to Plusnet.
Tried to migrate my loyalty from ADSL24 to Coms.... but can't believe I've stayed loyal this long! Dreadful ISP.
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Moved to Xilo last year from Coms and just moved my account to FTTC with Xilo.
Haven't got a bad word to say about them... They've been great from the outset. Similar to the service we used to get from ADSL24 before Coms took them over.
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I totally forgot about Xilo when signing up with Plusnet (I already paid 1 Year line rental in advance) - A bit annoyed with myself for that.
This was my departing message to Coms on 26th Jan - Not had any response whatsoever even though the Direct Debit they applied for was rejected:
=====================================================================
My new ISP has accepted the "working line takeover" and I'm currently awaiting a migration date which should be within the next 10 working days.
I've requested my bank cancel the direct debit to Coms and therefore I'll pay any outstanding balance by card.
Not receiving a response from Coms to the message pasted below was the final straw that pushed me to change ISP:
RE: Ticket XXXXXX: Please respond to previous tickets or return my calls
"I cannot be available for tomorrow - I worked my shifts specifically so I could do night shifts (over the weekend which is the only chance to see my kids) to enable me to be home from 1pm today and today's date is what we had agreed as per the ticket.
I cannot be more flexible than I have been - Used up 3 days annual leave in December for appointments that never happened and 2 days in January, 1 Weeks holiday wasted (except for the day when the engineer did turn up).
I had totally unreliable internet between November/December and March of last Year (2013 - 2014) and I've had barely any usable internet between November and today (although its working as I type).
Whilst you suggest BT/Openreach are to blame for reasons you've explained, under ADSL24 similar issues were always resolved within a few days at most with a BT engineer almost always instantly available.
Whilst I understand your constraints when dealing with the line provider, what's bothered more than anything is the fact I've been promised call backs numerous times and hardly ever received them, or I've called through and been put on hold for ages before being cut off and the calls were never returned (Twice this morning when speaking to your colleagues). The worst part was having to work away over Christmas day and Boxing day due to no internet. As far back as November all I asked for was to have a reliable connection over Christmas which I didn't get despite assurances.
Since I no longer have use of the email account (originally provided by ADSL24 but revoked by Coms), there's nothing left tying me with yourselves, so I ask that either I'm refunded for the last 3 Months payments where I've had no (reliable/usable) internet and the line is fixed without the need for me to book more time off work, or that I'm provided with a MAC code to enable me to change to another ISP who either owns the line or has more weight with the line provider.
Ultimately all I'm after is an internet connection that works just like it does for everyone else in the UK.
Regards
Edited by deleted (Tue 03-Feb-15 04:54:04)
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Another thing - Not only do Coms severely throttle P2P, I think they are blocking various other ports too.
For a while now I've not been able to FTP to my websites (port 21), spent ages messing around with various settings and the firewall but no joy, and even still, I used to connect with no problems and I've not changed any settings that could change this.
In the end I gave up and just upload/download files manually.
Out of interest I tried to FTP from my Mum's house, and it worked no problem. Called my web host (TSO Host - brilliant, like the ADSL24 equivilant of webhosting) and asked what the problem could be. Their response was that my ISP may be blocking the required ports.
If that really is the case its pretty bad that I can't even access my own website via FTP.
Edited by deleted (Tue 03-Feb-15 05:06:22)
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Finally leaving after arsing about the first time and letting my MAC expire !
Generally my speed has been ok with coms for general browsing and netflix since they took over adsl24, but recently its become as slow as 56k dialup and websites not loading half the time. From midnight to about 8am it seems to be ok though.
Moving to XILO, so hopefully I'll have a good experience with them.
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I have been with Xilo for quite a while now (hosting and broadband) and very happy with the broadband service (as well as the hosting), I would recommend them any time, with no hesitation.
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Finally leaving after arsing about the first time and letting my MAC expire !
Generally my speed has been ok with coms for general browsing and netflix since they took over adsl24, but recently its become as slow as 56k dialup and websites not loading half the time. From midnight to about 8am it seems to be ok though.
Moving to XILO, so hopefully I'll have a good experience with them.
Pleased to see its not just me . I've got my mac code this week I'm going to Zen .
Started about 30 Jan slow browsing and interupted connection when loging in to email account . I was told in a ticket it was an issue with a supplier and that it had been fixed but it's never fully recoverd getting grade f ping tests even when the speed was better.
pingtest
Having said that speeds are normal today
Edited by deleted (Thu 12-Feb-15 13:42:04)
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Not at the mo. Paulcoms removed me from traffic management so get full speeds on usenet
So it's a case of sod you lot I'm ok. Disgusting.
That is life, if it works for him then why the hell not?
Adrian
Desktop machine now powered by windows 8 pro 64bit, no dreaded metro and Linux , laptop by Linux
ALLPAY Wireless broadband
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Got a date of 15-Jul to move to Plusnet.
Paulcoms removed me from traffic throttling, but overall speed is still down, support has become laughable, removing email and web hosting without lowering prices is a disgrace... and I take issue with the fact they keep changing the T's & C's and generally degrading the service. Coms are an unprofessional bunch of clowns, and I can't believe what they have done to ADSL24.
Surely a better question is:
"How many are still with Coms"
I reckon about 6.
How many people use Web hosting these days and if anyone got any sense they will not use IPS email services either.
i am going to plusnet from my current provider, but I have not even requested a email address, no point.
Plenty of free email services and the amount it will cost coms is minimal, so will make no difference to your monthly payment. I do not know why coms is getting rid of it.
Adrian
Desktop machine now powered by windows 8 pro 64bit, no dreaded metro and Linux , laptop by Linux
ALLPAY Wireless broadband
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Migration from Coms to Plusnet went through yesterday without a hitch.
There was no additional charges for coming away from Coms (TT) LLU.
Its only been 36 hours, yet my speeds are on par with the best ever speeds I had from ADSL24 which is around 3Mbps higher than the max I had with Coms.
So far no connection drops either - I never lasted more than 12 hours without a connection drop with Coms. Either this is just a lucky coincidence or I was right all along - The fault with my connection thats been ongoing ever since Coms took over my line in November 2013 was never a fault with my line but a fault with the equipment I was connected to.
Downstream SNR is around 2dB and I've never been able to hold a stable connection with SNR that low before.
Downstream Line attenuation is 47dB, yet with Coms it was always 54dB. I don't understand how this can now be lower when I'm connected to the exact same line. Could an issue at the exchange have caused this?
All in all this Plusnet broadband (and home phone) is going to save over £100 in the first year, and around £30 in the 2nd year if I stay put.
As for throttling, yes there is evidence of throttling from Plusnet, yet the speeds are significantly higher than they were with Coms. P2P speeds were just 18kbps with Coms, whereas with Plusnet I'm getting 3000kbps, which is plenty enough to stream as I download.
If things stay like this then I'm more than satisfied as Xilo were the alternative but Plusnet are cheaper.
Coms never made any attempt to try and hold onto my custom, in fact they totally ignored the ticket where I gave them a chance to keep my business. Bye bye Coms.
Edited by deleted (Fri 20-Feb-15 00:01:26)
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Finally left Coms after far too long- not long after they took over ADSL24 and started decimating the service I learned that Gigaclear fibre was coming to our village so rather than leave Coms then and there I decided to hold out and just do the switch once.
After an agonisingly long wait that seemed to have my connection being teased out longer than anyone else my fibre finally went live mid Jan and I gave Coms my notice.
Last day with them was 19th (not that I have used them since the fibre went live) and I just checked on my account and saw I have been issued a refund for the rest of the month's charge, so all good there (not that it has hit the bank yet).
So I've gone from 0.5MB up 2MB down, line drops every few hours to 50 up 50 down steady as a rock
A few monts ago I did start getting "business" type marketing emails from Coms (does everyone get them? ) and I've just had another today, so there's still a bit of tidy up to do...
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Just had a mail and it looks as if Coms is now going to be sold to Timico! Anyone know anything of Timico?Can't be any worse than Coms and as they are into Web Hosting and mobile web mail I suppose there's a chance we'd get our web space and email back. If not and we are charged full prices for a cut down service it may be less trouble migrating from Timico than Coms. Their site seems to have little to no info on pricing, packages etc., seems mainly high ended businesses.
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ukwoody
