Vodafone business a joke

So my company have decided to bundle all their communications. mobiles, landlines, broadband etc to Vodafone. This has been going on for the last 3 months.

On Friday our onsite private broadband FTTC 80/20 with BT migrated to Vodafone. I was on site awaiting the swap so I could input the new login details.

I was luckily near the modem when I saw the DSL light go out. Strange, I thought migration was just a case of BT systems changing some setting. But after 2 hours the DSL was still out, not even flashing to show a reconnect.

I called Vodafone business technical to see what was going on to be told the VDSL service had been cancelled and I was now on ADSL!!

[censored]? It seems Vodafone only offer the ADSL service to business's. I know they don't do BB to consumers, but not to offer VDSL to business's when they only resell ADSL from BT wholesale is nuts!

So I've gone from a solid 77/18 service to 3.5/0.7....painfull.

Luckily my head office are as surprised as me and are going to migrate the line back to BT.

Unbelievable that Vodafone don't offer FTTC to business's....

In reply to a post by bossian:

Unbelievable that Vodafone don't offer FTTC to business's....

Where does it say they do?

Edited by deleted (Mon 15-Sep-14 19:06:07)

That's the point.....on there site they make no mention of what BB services they do offer in their all singing and dancing business package.

The technical guy I spoke too said they only offer up to 8mb.

Seems to me that Vodafone should offer up all flavours of BB that BT wholesale supply

Mobile companies find that very difficult.

The only remaining one to do so in fact doesn't. That is EE, which just sells a White Label BT Wholesale service, with no ISP equipment of its own.

Vodafone used to have a similar service but ditched it.

O2 sold out to Sky.

It's all a bit confused http://www.bbc.co.uk/news/business-17810568

In reply to a post by bossian:

So my company have decided to bundle all their communications. mobiles, landlines, broadband etc to Vodafone. This has been going on for the last 3 months.

OMG

To expand a bit further....

OMG!!!!

Try and exhaust all the usual channels, but if you are getting desperate, drop me a PM and I might be able to help a little bit.

In reply to a post by RobertoS:

The only remaining one to do so in fact doesn't.

Doesn't what? EE offers FTTC at both speeds just like BT.

Doesn't "provide" BT Wholesale connections. It just sells/badges white label BTW. It is a vISP, not an ISP with its own routers taking WBC handover and arranging its own internet peering.

Well the good news is Vodafone issued the MAC today so we can go back to BT business for this BB connection, even if it's going to take upto 15 days!!

Interestingly, my companies IT dept. wasn't aware of Vodafone's inability to offer FTTC....the IT director is a tad concerned now as they intended to put an FTTC connection into each of our satellite branches next year! Like I've already said, poor show that Vodafone don't offer it within their super-duper corporate package. Bad business plan I recon.

On another note, the ADSL service is shocking.....

My Broadband Ping

Vodafone took over C&W's network.

Perhaps your exchange doesn't have C&W LLU, but other exchanges might have where they could do FTTC. What exchange are you?

In reply to a post by XRaySpeX:

Vodafone took over C&W's network.

Demerger 2010

Cable and Wireless plc demerged and Cable & Wireless Communications became an independently listed company. Our former sister company, Cable & Wireless Worldwide, was subsequently bought by Vodafone Group on 27 July 2012

I was going by your linked BBC 2012 article which says ''The takeover will add a UK fixed-line network to Vodafone's existing mobile network''.

So what's the upshot? As of today, does or does not Vodafone own any LLU nodes?

Glenfield, Leicester.

C&W are a LLU operator in this exchange....but as I said, Vodafone only offer upto 8mb ADSL service

As I said, it's all a bit confused.

Vodafone may or may not offer a wholesale backhaul connection service using the C & W DSLAMs, with Daisy backhaul from those. I don't really know but think they do. I think the physical network they bought is primarily for their mobile network.

They certainly do not offer retail broadband under their own name, and I don't think they offer a user-to-peering wholesale product.

They definitely offer FTTC connections to carry OneNet comms into customer premises over C&W LLU products so its strange that they don't offer FTTC broadband.

They also definitely do ADSL2+,ADSL2,SDSL and ADSL products over their C&W LLU network - again to carry specific targeted levels of bandwidth into a customers premises.

Why they don't do any of this for straight up broadband, I have no idea.

Then again, nothing surprises me when it comes to Vodafone UK.

Edited by deleted (Tue 16-Sep-14 23:00:00)

Are you sure it is Vodafone backhaul, or Daisy backhaul from Vodafone (C & W) DSLAMs at the exchange? Tracert may tell you.

Edited by RobertoS (Tue 16-Sep-14 23:05:09)

Yes, I'm aware they are not a retail ISP; just strictly a wholesale operation, which should apply to OP.

What's 'user-to-peering'? Do you just mean they way/route they hand off users to the wider Internet? Then surely they need to do this to operate as a (business) ISP?

O2 sold out to Sky - according to the O2 Business team who contacted me it's only the Consumer side - O2 still operate their own dedicated business offerings - they won't say who it runs through though!
Shame they only contacted me after I had migrated to Xilo.

Easynet perhaps?

Hey Roberto

As far as I'm aware they own all the old BullDogDSL equipment as well.

Beyond that not sure, although I remember that C&W/BullDog went out of their way to directly cable a lot of their LLU networks into their own backbone at one point.

How far that has deteriorated or progressed to the current day I couldn't tell you.

But I do know that certain parts of Vodafone UK have access to a wide variety of ex-C&W DSL/FTT services from these LLU exchanges - not sure why they don't just do straight up broadband over them - but for piping specific services (aka OneNet, etc) into customers premises they will use a multitude of connection types to do it.

I did say that, but the O2 sales person did not comment further to agree or deny.

Even more bizarre then if they have the ability to supply a better than ADSL service but don't??

In reply to a post by XRaySpeX:

So what's the upshot? As of today, does or does not Vodafone own any LLU nodes?

Yes they own many.