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Standard User deleted
(deleted) Tue 30-Sep-14 20:31:21
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Vivaciti CHAPS issues?


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Anyone else having problems with Vivaciti/Enta tonight?

My connection has been off for most of the last hour with the Fritz reporting CHAPS authentication error...

I tried to put in a call a few times. the firts saw the waiting time just going up and up, when the connection dropped a second time I was caller 16 (!!) in the queue, and my last attempt was met with engaged once I had navigated the menu, which really isnt a good way to handle congestion.

If only Superfarce Wales would get their fingers out and sort our cab I could get on and migrate.
Standard User Banger
(eat-sleep-adslguide) Tue 30-Sep-14 20:35:56
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Re: Vivaciti CHAPS issues?


[re: deleted] [link to this post]
 
Not seeing a chaps issue I assumed DNS, router has been connected but sites including this one have been randomly disappearing, assumed it was DNS issue so searching for a new one.

Tim
www.vivaciti.net & freenetname
Billion 7800 on 24 Meg Enta
http://www.thinkbroadband.com/speedtest/button/14044...
Standard User Banger
(eat-sleep-adslguide) Tue 30-Sep-14 20:38:52
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Re: Vivaciti CHAPS issues?


[re: deleted] [link to this post]
 
Enta has a status up "investigating an issue in telehouse east!"

Tim
www.vivaciti.net & freenetname
Billion 7800 on 24 Meg Enta
http://www.thinkbroadband.com/speedtest/button/14044...


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Standard User deleted
(deleted) Tue 30-Sep-14 20:41:12
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Re: Vivaciti CHAPS issues?


[re: Banger] [link to this post]
 
I started having "site access issues" and then noticed Adium was off line. Checking the fritz log revealed that although we had sync there was no active connection.

30.09.14 20:24:54 Internet connection established successfully. IP address: xx.xx.xxx.x, DNS server: 195.74.113.58 and 195.74.113.62, Gateway: 188.39.0.42
30.09.14 20:10:51 Log in with Internet service provider failed. CHAP authentication failure, unit 7157
30.09.14 20:09:22 Log in with Internet service provider failed. CHAP authentication failure, unit 1355
30.09.14 20:07:53 Log in with Internet service provider failed. CHAP authentication failure, unit 15521
30.09.14 20:06:22 Log in with Internet service provider failed. CHAP authentication failure, unit 12950
30.09.14 20:05:42 Timeout during PPP negotiation.
30.09.14 20:05:42 Internet connection cleared.


At first I though it was just the usual issue with this clapped out copper pair randomly deciding to have a few minute off as it has tended to do for the last 10 years or so.
Standard User deleted
(deleted) Wed 01-Oct-14 21:01:46
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Re: Vivaciti CHAPS issues?


[re: deleted] [link to this post]
 
I notice the BQM reports more outages overnight, checking the Fritzbox shows outages at 04.23 to 04.40 and 04.48 to 04.55, both with CHAPS errors showing, and I have another outage at 13.40 to 1344, this time the error is the more usual (for my dodgy service) "Log in with Internet service provider failed. Terminated LCP"
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