Coms adsl very slow

Unlike most on here a didn't notice any change in my broadband when it switched from ADSL24 I've had a few months of fault free service . It runs at 6.8mb to 7.1 and has been very stable ping test is usually grade A . Today I found it slow for the first time I can't find any local reports of faults on bt and tt service status pages. My router looks good connecting at 8128 as usual snr is unchanged.
So will wait to see if it corrects itsef .
http://www.speedtest.net/my-result/3903458836

The same for me here. COMS is a basket case today.

Speedtest gives me 2Mbs down and about 13Mbs up.

I have opened a ticket:


The reply:

Our sincere apologies for any inconvenience that this may cause. Please be advised we are experiencing network outage which can slow your connection and at some point will drop your circuit. Our engineers are working on this issue to located the reason for outages. Soon there is more information regarding this issue we will update you.

I am afraid this badly typed reply does not inspire one with confidence.

In reply to a post by ComsUser:

The same for me here. COMS is a basket case today.

Speedtest gives me 2Mbs down and about 13Mbs up.

I have opened a ticket:


The reply:

Our sincere apologies for any inconvenience that this may cause. Please be advised we are experiencing network outage which can slow your connection and at some point will drop your circuit. Our engineers are working on this issue to located the reason for outages. Soon there is more information regarding this issue we will update you.

I am afraid this badly typed reply does not inspire one with confidence.

Looks to be an issue with enta.net:
http://noc.enta.net/2014/11/incident-interxion-blade...

Coms dont use enta anymore do they? Cogentco shows on traceroutes

Unless they use some of their routers that dont show pings on traceroute

In reply to a post by bobble_bob:

Coms dont use enta anymore do they? Cogentco shows on traceroutes

Unless they use some of their routers that dont show pings on traceroute

Enta are their wholesale provider via L2TP, which is why you can�t see Enta in the traceroutes.

In reply to a post by kev_445:

In reply to a post by bobble_bob:

Coms dont use enta anymore do they? Cogentco shows on traceroutes

Unless they use some of their routers that dont show pings on traceroute

Enta are their wholesale provider via L2TP, which is why you can�t see Enta in the traceroutes.

Enta is showing on my traceroute jus a few minutes since.

https://www.dropbox.com/s/2b69rzy57huki03/Screenshot...

What you using for those traceroutes?

In reply to a post by bobble_bob:

What you using for those traceroutes?

http://ping.eu/traceroute/

I think its the same one I came accross a couple of weeks since and that showed Entanet as well .

Lost connection about 2.00 pm came back within a few minutes almost full speed.

http://www.speedtest.net/result/3904142193.png

Ah. Traceroute to my IP shows Enta

If i traceroute bbc it shows cogentco

Who does this checker say your IP address belongs to? Similarly the IP address in hop 2.